CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Knowt: AI study platform that turns recorded or uploaded lectures into notes, flashcards, and practice quizzes for students. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Knowt when generating flashcards and practice tests from course materials before exams matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI study platform that turns recorded or uploaded lectures into notes, flashcards, and practice quizzes for students.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Knowt is an AI-powered study platform built primarily for students and teachers that converts lectures and learning materials into organized study resources. Students can record a lecture live in the app or on the website, or upload existing audio, video, PDFs, and slide decks, and the platform's AI assistant (called Kai) generates summarized notes, flashcards, and practice quizzes from the content. Notes can be formatted as outlines or paragraphs, with adjustable detail levels, and the original audio is saved for reference. Beyond capture and transcription-driven summarization, Knowt functions as a broader study workspace, positioning itself as a free alternative to traditional flashcard apps and offering a large library of community-shared study materials. It also includes teacher-facing features for assigning material and tracking student progress. The tool spans web, iOS, and Android, making it usable across classroom, online-course, and self-study settings. Knowt is aimed at learners who want lecture capture to flow directly into reusable, exam-oriented study artifacts rather than just raw transcripts. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Knowt is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Knowt |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Live lecture recording in app and on the web, plus upload of audio, video, PDFs, and slides |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI-generated notes with adjustable formatting (outline or paragraph) and detail level |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic flashcard generation from lecture and document content |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Practice quiz and test creation from any note, PDF, or video |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Kai AI chat for explaining concepts and answering questions |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Large community library of shared study sets and teacher tools for assignments |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Knowt
Choose Knowt if you need recording university lectures and turning them into structured study notes — strengths include combines capture, summarization, and active-recall study tools in one student-focused app.
CallMiner
Knowt
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Knowt is strong for recording university lectures and turning them into structured study notes. Both transcribe and summarize meetings.
CallMiner is custom pricing and Knowt is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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