CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Klang: Swedish AI meeting transcription and conversation-intelligence platform with EU-hosted, GDPR-aligned processing and its own European speech models. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Klang when documenting interviews and investigations where verified transcripts are required (legal, audit, insurance, research) matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Swedish AI meeting transcription and conversation-intelligence platform with EU-hosted, GDPR-aligned processing and its own European speech models.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Klang is an AI transcription and conversation-intelligence platform developed and operated by Klang AI AB, headquartered in Helsingborg, Sweden. The company positions itself as European AI built in Sweden, running its own models that are adapted to European data-protection requirements, with EU-based data storage options and per-user encryption. Klang captures meetings, interviews and conversations and turns them into searchable, structured records: it transcribes with speaker identification, supports manual error correction and advanced editing, and generates summaries, decision items and action items automatically. A daily-briefing capability surfaces patterns and insights drawn from multiple conversations, and the platform makes prior discussions searchable so teams can revisit decisions. Klang is available as a web application and mobile apps, and connects to a range of workplace tools including Slack, Zoom, Google Workspace and Microsoft Teams. It is marketed toward sectors that require verified transcripts and compliance documentation, such as insurance claims investigation, legal firms, audit teams, research institutions and social services. The product is actively operating in 2025/2026 with a published team and live web and mobile applications. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Klang is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Klang |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | High-precision transcription with automatic error correction and speaker identification |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI-generated summaries, decision items and action items |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Daily briefings highlighting patterns and insights across conversations |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Searchable conversation history |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Integrations with Slack, Zoom, Google Workspace and Microsoft Teams |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Web and mobile (iOS/Android) apps |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Klang
Choose Klang if you need transcribing and summarizing internal and client meetings for swedish and eu teams — strengths include european-built with its own models tuned to eu data-protection requirements.
CallMiner
Klang
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Klang is strong for transcribing and summarizing internal and client meetings for swedish and eu teams. Both transcribe and summarize meetings.
CallMiner is custom pricing and Klang is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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