CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Kendo AI: AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Kendo AI when automatically scoring real sales calls against a chosen methodology matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Kendo AI is an AI sales training and management platform that combines human-like roleplay simulations with automated call review and coaching. Reps practice against customizable AI prospects that raise realistic objections across call types including cold calls, discovery, and closing, using a custom prospect builder that lets teams set job titles, company sizes, and conversational styles. Beyond practice, Kendo automatically reviews real sales calls using custom scorecards built on methodologies such as BANT or MEDDPICC, providing consistent scoring and specific, actionable feedback rather than surface-level notes. The platform can ingest winning call recordings and analyze what made them successful so that those patterns inform coaching. A centralized context system organizes calls, scripts, frameworks, objections, and historical data so insights are shared across the team, and integrated coaching assigns targeted training to individual reps based on their identified weaknesses instead of generic group sessions. Kendo supports practicing in multiple languages with various accents and is positioned by its makers as an AI sales manager that makes human reps better. Customers cite reduced ramp time and lower onboarding costs. The product is actively operating in 2026 and serves sales teams looking to unify roleplay, call scoring, and analytics. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Kendo AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Kendo AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Human-like AI roleplay with a custom prospect builder |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Automated call review using custom scorecards (BANT, MEDDPICC, etc.) |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Analysis of winning call recordings to surface success patterns |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Centralized context system for calls, scripts, and objections |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Targeted coaching assignments based on individual rep weaknesses |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Multi-language and multi-accent practice support |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Kendo AI
Choose Kendo AI if you need practicing cold calls and discovery against tailored ai prospects — strengths include unifies roleplay practice, live-call scoring, and coaching in one platform.
CallMiner
Kendo AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Kendo AI is strong for practicing cold calls and discovery against tailored ai prospects. Both transcribe and summarize meetings.
CallMiner is custom pricing and Kendo AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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