CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Interprefy: Enterprise platform offering AI speech translation and live captions plus remote human interpretation for meetings, webinars, and events. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Interprefy when adding live ai captions and translation to a corporate webinar matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Enterprise platform offering AI speech translation and live captions plus remote human interpretation for meetings, webinars, and events.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Interprefy is an enterprise multilingual communication platform that enables organizations to run meetings and events in multiple languages simultaneously. It combines AI-powered speech translation and live captions with a large network of professional remote interpreters, allowing customers to choose AI, human interpretation, or a mix depending on the session. The AI side provides real-time speech-to-speech translation and AI captions and subtitles across thousands of language combinations, and the company has introduced an agent-style capability that lets attendees join meetings and receive live AI speech translation or captions in their chosen language. Interprefy positions its AI as context-aware and able to handle event-specific terminology with low-latency output. The platform is delivered through a web platform, mobile app, and custom integrations and is designed to work with major meeting platforms for in-person, hybrid, and virtual events, webinars, and broadcasts. It emphasizes enterprise readiness with ISO 27001 certification, end-to-end encryption, 24/7 technical support, and professional event and project-management services. Interprefy is actively operating in 2025/2026 with recent enterprise case studies, and it is best suited to organizations running large or high-stakes multilingual events that need reliability and the option of professional human interpreters alongside AI. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Interprefy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Interprefy |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time AI speech-to-speech translation |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI live captions and subtitles across thousands of language combinations |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Optional remote simultaneous interpretation by professional interpreters |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Attendee agent for joining meetings and receiving translation in a chosen language |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Web platform, mobile app, and custom meeting-platform integrations |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Enterprise security with ISO 27001 certification and end-to-end encryption |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Interprefy
Choose Interprefy if you need running a large multilingual conference with ai and human interpretation — strengths include offers both ai and professional human interpretation in one platform.
CallMiner
Interprefy
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Interprefy is strong for running a large multilingual conference with ai and human interpretation. Both transcribe and summarize meetings.
CallMiner is custom pricing and Interprefy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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