CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. iFlyRec: iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and iFlyRec when journalists and researchers converting recordings to searchable text matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
iFlyRec (Chinese name Xunfei Tingjian) is an AI transcription and meeting documentation platform from iFLYTEK, a Chinese company specializing in speech recognition and natural language processing. The platform converts spoken audio into text and generates meeting minutes automatically. It supports two main workflows: real-time recording with simultaneous transcription during meetings, and file import for batch transcription of existing audio or video, with the vendor stating that an hour of audio can be processed in a few minutes. iFlyRec identifies and separates speaker roles so that transcripts and minutes can attribute statements to individual participants, and it offers AI-generated meeting summaries that extract key points. It also provides multilingual transcription and translation, with several languages available for instant translation, and connects to iFLYTEK's broader tooling such as an AI writing assistant for refining output. Built on iFLYTEK's mature Chinese speech-recognition technology, iFlyRec is aimed at Chinese-language professionals such as journalists, researchers, and corporate staff who need fast, accurate transcription of recordings, interviews, and meetings, and it offers enterprise deployment options for organizations with larger needs. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); iFlyRec is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | iFlyRec |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time recording with simultaneous transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Fast batch transcription of imported audio and video files |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker role identification and segmentation |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI-generated meeting summaries with key-point extraction |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Multilingual transcription with instant translation options |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integration with iFLYTEK's AI writing assistant |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
iFlyRec
Choose iFlyRec if you need chinese-language professionals transcribing meetings and interviews — strengths include built on iflytek's mature chinese speech-recognition technology.
CallMiner
iFlyRec
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while iFlyRec is strong for chinese-language professionals transcribing meetings and interviews. Both transcribe and summarize meetings.
CallMiner is custom pricing and iFlyRec is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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