CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. HoverNotes: Chrome extension that watches lecture and course videos with you and generates AI notes saved as Markdown. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and HoverNotes when capturing code and diagrams from technical youtube lectures matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Chrome extension that watches lecture and course videos with you and generates AI notes saved as Markdown.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
HoverNotes is an AI-powered note-taking tool delivered as a Chrome extension, designed for students and learners who study from recorded lectures and online course videos. Rather than relying on audio transcription alone, HoverNotes analyzes video frames as you watch, so it can capture on-screen context such as code snippets, mathematical equations, and diagrams alongside spoken content. The extension generates AI notes while you watch and saves them as plain Markdown files directly to your local file system, which makes them easy to use with tools like Obsidian or other Markdown-based knowledge bases. Users can also capture single-click screenshots embedded with clickable timestamps that jump back to the exact moment in the video. HoverNotes works across common video learning platforms including YouTube, Coursera, Udemy, LinkedIn Learning, Bilibili, and university lecture portals. It runs on a freemium model with a limited monthly allotment of AI note generation on the free plan and paid tiers for heavier use. The tool is best suited to self-directed learners studying from video, and its local-Markdown approach appeals to people who want full ownership of their notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); HoverNotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | HoverNotes |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Chrome extension that generates AI notes while watching videos |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Video frame analysis to capture on-screen code, equations, and diagrams |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Notes saved locally as Markdown files for use in Obsidian and similar tools |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | One-click timestamped screenshots that link back to the video moment |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Support for YouTube, Coursera, Udemy, LinkedIn Learning, Bilibili, and lecture portals |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Freemium plan with paid tiers for more usage |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
HoverNotes
Choose HoverNotes if you need taking notes from coursera and udemy course videos — strengths include captures visual on-screen content, not just audio, for technical lectures.
CallMiner
HoverNotes
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while HoverNotes is strong for taking notes from coursera and udemy course videos. Both transcribe and summarize meetings.
CallMiner is custom pricing and HoverNotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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