CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. HiDock: AI note-taking hardware (docks, recorders, mini devices) paired with the HiNotes app to transcribe and summarize meetings. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and HiDock when capturing phone calls and bluetooth-earphone conversations for notes matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI note-taking hardware (docks, recorders, mini devices) paired with the HiNotes app to transcribe and summarize meetings.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
HiDock is a hardware-and-software brand built around capturing meeting audio and turning it into transcripts and summaries through its companion HiNotes service. The product line includes USB-C docking stations such as the H1E and the O1 meeting-room dock, the HiDock P1 voice recorder for Bluetooth earphones, and the P1 mini for capturing phone calls and in-person conversations. The devices capture two-way audio from video calls, phone calls, and face-to-face meetings, including a proprietary BlueCatch technology that records through standard Bluetooth earbuds. Captured audio is sent to HiNotes, which auto-transcribes it and generates AI summaries using tailored templates organized by profession, such as sales, engineering, HR, and education. HiDock markets unlimited AI transcription across many languages, and because recording happens on the device or dock rather than through a meeting bot, no extra participant needs to join the call. The approach suits people who hold in-person or mixed meetings and want a dedicated capture device rather than a browser bot. HiNotes is available as a mobile and web app that turns recordings into searchable, actionable notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); HiDock is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | HiDock |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Hardware capture devices (docks, recorders, phone-call mini) for video, phone, and in-person meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | HiNotes companion app for transcription and AI summaries |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | BlueCatch recording through standard Bluetooth earphones |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Profession-specific summary templates |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Multi-language transcription support |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Bot-free capture that does not require others to join via an assistant |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
HiDock
Choose HiDock if you need recording and summarizing in-person and conference-room meetings — strengths include dedicated hardware works well for in-person and mixed meetings, not just web calls.
CallMiner
HiDock
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while HiDock is strong for recording and summarizing in-person and conference-room meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and HiDock is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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