CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Good Tape: EU-based AI transcription for interviews, meetings, podcasts, lectures, and webinars, with speaker labels and one-click summaries. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Good Tape when podcasters producing editable transcripts and subtitles with speaker labels matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
EU-based AI transcription for interviews, meetings, podcasts, lectures, and webinars, with speaker labels and one-click summaries.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Good Tape is an automated AI transcription platform that turns audio and video recordings into text across more than 100 languages and accents. It is positioned for journalists, newsrooms, academics, podcasters, legal and consulting professionals, and content creators, and explicitly supports interviews, meetings, podcasts, lectures, and webinars. Users upload files or record directly through its iOS and Android app, which captures high-quality audio and syncs automatically for transcription. The web editor offers synced audio playback that highlights the current word as you read, color-coded speaker labels to distinguish participants, and a one-click AI Summaries feature that generates a clean overview of key points from a transcript. Recordings can be grouped into collections by topic, client, or date, shared with colleagues, and annotated with notes attached to specific moments. Bulk uploading lets teams process many files at once, and transcripts can be exported as subtitle files such as .srt or .vtt for platforms like YouTube and Vimeo. Good Tape emphasizes privacy and compliance: servers are located in the EU, it is GDPR compliant and ISO 27001 certified, files are auto-deleted unless retained, and the company states it never trains its models on user files. Free and paid tiers are available. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Good Tape is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Good Tape |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI transcription supporting 100+ languages and accents |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Color-coded speaker labels (diarization) |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | One-click AI summaries of key points |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Synced audio playback that highlights words during editing |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Bulk uploading and collections for organizing recordings |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Team sharing and timestamped notes for collaboration |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Good Tape
Choose Good Tape if you need journalists transcribing recorded interviews with source privacy in mind — strengths include strong privacy and compliance posture (eu servers, gdpr, iso 27001, no model training on user files).
CallMiner
Good Tape
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Good Tape is strong for journalists transcribing recorded interviews with source privacy in mind. Both transcribe and summarize meetings.
CallMiner is custom pricing and Good Tape is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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