CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. GMR Transcription: GMR Transcription is a US-based human transcription company that converts audio and video recordings, including meetings and conference calls, into accurate written transcripts. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and GMR Transcription when transcribing recorded interviews, focus groups, and legal or academic sessions matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
GMR Transcription is a US-based human transcription company that converts audio and video recordings, including meetings and conference calls, into accurate written transcripts.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
GMR Transcription, founded in 2004 and based in Tustin, California, is a human-powered transcription and translation provider serving business, legal, academic, medical, and media clients. Rather than automated speech recognition, it relies on trained US- and Canada-based transcriptionists who manually transcribe recordings and apply a second proofreading pass. For meetings, it offers dedicated conference call and business transcription: clients record their calls or meetings, upload audio or video files through a secure client portal, and receive formatted transcripts back by email. Service options include custom formatting, speaker identification, timestamps and time codes, verbatim transcription, and certification or notarization. Turnaround is configurable, from multi-week economy delivery to same-day and next-day rush service, with pricing charged per audio minute. The company also provides translation in many languages and proofreading. It is aimed at organizations and professionals who need high-accuracy, confidential, human-verified records of interviews, focus groups, conference calls, and meetings rather than instant AI notes.
Best suited for
CallMiner is custom pricing (contact sales); GMR Transcription is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | GMR Transcription |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Human transcription of meeting, conference call, and interview recordings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Conference call and business transcription with secure file upload via client portal |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker identification, timestamps, and verbatim or clean-read formatting options |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Configurable turnaround including same-day and next-day rush delivery |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Translation services across many languages plus proofreading |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Optional certification or notarization of transcripts |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
GMR Transcription
Choose GMR Transcription if you need producing accurate, confidential records of conference calls and business meetings — strengths include manual transcription with a second proofreading pass for high accuracy on clear audio.
CallMiner
GMR Transcription
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while GMR Transcription is strong for producing accurate, confidential records of conference calls and business meetings. Both transcribe and summarize meetings.
CallMiner is custom pricing and GMR Transcription is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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