CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Efficlose: An AI meeting platform offering a bot-free Chrome extension plus desktop and web apps that transcribe, summarize, and extract action items from calls. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Efficlose when auto-joining and transcribing scheduled zoom, teams, or meet meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
An AI meeting platform offering a bot-free Chrome extension plus desktop and web apps that transcribe, summarize, and extract action items from calls.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Efficlose is an AI meeting platform that captures, transcribes, and summarizes conversations through a combination of a Chrome extension, a desktop app, and a web platform. Its Chrome extension is positioned as a way to record meetings without a bot joining the call, capturing audio locally in the browser so no extra participant is announced or shown in the meeting; users can choose to capture a single tab, a specific window, or the full screen, and start or stop recording manually rather than relying on calendar triggers. For users who prefer automated joining, the desktop app and platform can connect to a calendar and send a bot to scheduled meetings on Zoom, Microsoft Teams, and Google Meet. Recordings are transcribed automatically with speaker identification, and the platform generates summaries with key decisions, next steps, and assigned action items. It also offers meeting search across past recordings and an AI assistant for querying conversations, plus integrations with business tools such as Salesforce, HubSpot, Slack, and Notion. Efficlose is aimed at teams across sales, customer success, recruiting, engineering, and project management who want flexible recording options and structured meeting outputs synced into their existing tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Efficlose is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Efficlose |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Bot-free Chrome extension that records meetings locally in the browser |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Optional bot-based auto-join via desktop app for Zoom, Teams, and Meet |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic transcription with speaker identification |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI summaries with key decisions, next steps, and assigned action items |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Meeting search and an AI assistant to query past conversations |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Integrations with Salesforce, HubSpot, Slack, and Notion |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Efficlose
Choose Efficlose if you need recording calls without a visible bot via the chrome extension — strengths include offers both bot-free browser recording and bot-based auto-join in one product.
CallMiner
Efficlose
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Efficlose is strong for recording calls without a visible bot via the chrome extension. Both transcribe and summarize meetings.
CallMiner is custom pricing and Efficlose is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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