CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Dictanote: Dictanote is a browser-based, cross-device notes app with built-in real-time speech-to-text voice typing in 50+ languages, plus an AI assistant that transcribes and summarizes voice notes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Dictanote when professionals capturing voice memos and turning them into clean, summarized text with action items matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Dictanote is a browser-based, cross-device notes app with built-in real-time speech-to-text voice typing in 50+ languages, plus an AI assistant that transcribes and summarizes voice notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Dictanote is a dictation-powered note-taking app that lets you write notes by speaking instead of typing. Its core voice-typing engine transcribes speech to text in real time across more than 50 languages and 80+ dialects, and supports voice commands for inserting punctuation, paragraphs, and symbols, as well as keyboard shortcuts for starting, stopping, and switching dictation languages. Notes sync across devices and can be organized into notebooks, with offline editing available (though live dictation needs connectivity). Its AI layer, AudioScribe, takes raw voice notes and rewrites them into clean, summarized text—automatically adding punctuation and stripping filler words, repetitions, and "umms." Users can choose summarization levels, apply custom writing styles (such as a business memo or to-do list), dictate in one language and output in another, and connect output to other apps via Zapier or webhooks. It targets writers, students, journalists, and professionals who prefer speaking over typing. Dictanote also offers a companion Chrome extension, Voice In, for dictating into other web apps.
Best suited for
CallMiner is custom pricing (contact sales); Dictanote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Dictanote |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time speech-to-text voice typing in 50+ languages and 80+ dialects |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Voice commands for punctuation, paragraphs, symbols, and dictation control |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Custom voice commands to automate text entry and correct errors |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AudioScribe AI assistant that transcribes and summarizes voice notes, removing filler words |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Notebooks for organizing notes, with cloud sync across devices and offline editing |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Multilingual AI output (dictate in one language, write in another) and Zapier/webhook integrations |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Dictanote
Choose Dictanote if you need students and writers drafting notes, articles, or book content hands-free by voice — strengths include strong multilingual coverage with 50+ languages and 80+ dialects.
CallMiner
Dictanote
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Dictanote is strong for students and writers drafting notes, articles, or book content hands-free by voice. Both transcribe and summarize meetings.
CallMiner is custom pricing and Dictanote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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