CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Descript: Video/podcast editor with transcription and meeting recording The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Descript when generating captions and subtitles for published content matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Video/podcast editor with transcription and meeting recording
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Descript is an audio and video editing platform built around text-based editing, where the spoken content of a recording is automatically transcribed and the resulting transcript becomes the primary way to edit the media. When users import or record audio and video, Descript generates a transcript that they can read, search, and edit, with changes to the text reflected in the underlying recording. The platform also offers one-click caption and subtitle generation so the transcribed words can be displayed on screen and styled to match a project. In addition to transcription and captions, Descript provides features for podcast and video production, including multitrack editing, screen recording, and AI-assisted tools. Because editing the transcript edits the media, it is especially useful for podcasters, video creators, and teams who want to cut filler, rearrange segments, or repurpose content without working frame by frame. Descript is aimed at content creators, marketers, educators, and teams who want transcription, captions, and editing combined in a single workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Descript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Descript |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic transcription of imported or recorded audio and video |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Text-based editing where editing the transcript edits the media |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | One-click caption and subtitle generation |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Multitrack audio and video editing |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Screen and audio recording built in |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Automatic transcription of imported or recorded audio and video |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Descript
Choose Descript if you need editing podcasts and videos by editing the transcript — strengths include transcript-driven editing makes cutting and rearranging content fast.
CallMiner
Descript
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Descript is strong for editing podcasts and videos by editing the transcript. Both transcribe and summarize meetings.
CallMiner is custom pricing and Descript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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