CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Depose AI: An AI-powered platform that records legal depositions and produces fast, timestamped transcripts with certification available on request. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Depose AI when flagging and annotating critical testimony in real time for case preparation matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
An AI-powered platform that records legal depositions and produces fast, timestamped transcripts with certification available on request.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Depose AI is a legal technology platform that captures and transcribes depositions for remote, hybrid, and in-person legal testimony. Built by people with legal-industry experience, it records the deposition session and uses AI to generate a preliminary, highly accurate transcript with timestamps synchronized to the video moments after the session ends, rather than the weeks-long turnaround typical of traditional court reporting. The platform refines initial AI drafts toward greater accuracy and offers certified transcripts on request. During a live session, legal teams can place markers and annotations to flag critical segments of testimony in real time, and a Session Host is available to assist. After the session, users can generate downloadable HD video clips by selecting passages from the transcript, and upload recordings, transcripts, documents, clips, and assets to a secure repository where they can comment, manage exhibits, and share materials in-session. It targets attorneys, litigation teams, and legal professionals who need rapid, lower-cost deposition transcription as an alternative to conventional court reporting agencies.
Best suited for
CallMiner is custom pricing (contact sales); Depose AI is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Depose AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI-generated deposition transcripts produced shortly after a session, with timestamps synced to the video |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Certified transcripts available on request, refined from the initial AI draft |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Real-time markers and annotations to flag key testimony during a live deposition |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | HD video clip generation by selecting segments directly from the transcript |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Secure repository to upload, manage, comment on, and share recordings, transcripts, exhibits, and documents |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Live Session Host support during deposition sessions |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Depose AI
Choose Depose AI if you need capturing and transcribing remote, hybrid, or in-person legal depositions — strengths include much faster transcript turnaround than traditional court reporting, available the same day.
CallMiner
Depose AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Depose AI is strong for capturing and transcribing remote, hybrid, or in-person legal depositions. Both transcribe and summarize meetings.
CallMiner is custom pricing and Depose AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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