CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Deepting: Real-time AI transcription and meeting summary app for meetings, interviews, and lectures across mobile and web. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Deepting when transcribing media and job interviews on a phone matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Real-time AI transcription and meeting summary app for meetings, interviews, and lectures across mobile and web.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Deepting is an AI transcription and meeting recorder that converts speech to text in real time and automatically generates structured notes and summaries. Available as a mobile app with a companion web platform for editing, it offers live voice-to-text conversion with floating subtitles, AI-generated summaries, chapter highlights, and key-point extraction to help users quickly organize and review what was said. Deepting supports transcription and translation across multiple languages, working from live audio or uploaded files, and includes speaker identification and paragraph recognition to produce well-structured, readable transcripts. Users can mark important moments with dynamic highlighting during recording and capture or insert photos alongside transcriptions for more complete records, then export transcripts in formats such as PDF and TXT for sharing and archiving. Recordings sync between mobile and web so a meeting captured on a phone can be edited later on a larger screen. The product, developed by a European company, is presented as an actively available tool on app stores and is aimed at business meetings, seminars, lectures, media and job interviews, market research, and language learning. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Deepting is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Deepting |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time speech-to-text with floating subtitles |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI summaries, chapter highlights, and key-point extraction |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Transcription and translation across multiple languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Speaker identification and paragraph recognition |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Dynamic highlighting and photo capture during recording |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Mobile and web sync with PDF and TXT export |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Deepting
Choose Deepting if you need recording and summarizing business meetings and seminars — strengths include captures meetings, interviews, and lectures with structured ai summaries.
CallMiner
Deepting
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Deepting is strong for recording and summarizing business meetings and seminars. Both transcribe and summarize meetings.
CallMiner is custom pricing and Deepting is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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