CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Clevercast: Clevercast is a multilingual live streaming platform that adds AI-powered closed captions, real-time transcription, speech translation, and remote interpretation to live events and webinars. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Clevercast when providing real-time ai or human-interpreted speech translation for international events matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Clevercast is a multilingual live streaming platform that adds AI-powered closed captions, real-time transcription, speech translation, and remote interpretation to live events and webinars.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Clevercast is a SaaS platform for multilingual live streaming and accessibility, aimed at organizations broadcasting events, conferences, webinars, and meetings to global audiences. Incoming audio and video are sent from an encoder to Clevercast, which generates AI closed captions described as having high accuracy, including for streams where multiple languages are spoken. From that speech-to-text source it can produce live subtitles in multiple languages, synthetic AI voice translations that viewers select per language, and on-site scrolling transcripts displayed on screens for event attendees. A web interface lets operators correct the AI transcription in real time, improving the resulting captions and translations, and remote human interpreters can also be added for events with strict quality requirements. Streams are delivered via HLS through a global CDN and can be embedded in Clevercast's player or distributed to platforms such as YouTube. It suits enterprises, international bodies, educational institutions, and media companies that need accessible, language-inclusive live broadcasts rather than a personal meeting note-taker.
Best suited for
CallMiner is custom pricing (contact sales); Clevercast is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Clevercast |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI-generated live closed captions, including for multi-language streams |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time speech translation with synthetic AI voices in multiple languages |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Web interface for editing AI transcription in real time to improve captions |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | On-site real-time scrolling transcript for event attendees |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Remote human interpretation for events with strict quality needs |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | HLS delivery via global CDN with embeddable player and simulcast to platforms like YouTube |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Clevercast
Choose Clevercast if you need adding live multilingual closed captions and subtitles to conferences and webinars — strengths include combines ai captions, translation, and human interpretation in one live-streaming platform.
CallMiner
Clevercast
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Clevercast is strong for adding live multilingual closed captions and subtitles to conferences and webinars. Both transcribe and summarize meetings.
CallMiner is custom pricing and Clevercast is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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