BeAware Conference Captioning: AI real-time captioning and translation app for live in-person and hybrid events, with on-screen overlays and multilingual attendee access. EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist BeAware Conference Captioning when providing accessible live captions for deaf and hard-of-hearing conference attendees matters most, and EvaluAgent when surface sentiment, intent, and contact reasons to coach agents and improve cx matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI real-time captioning and translation app for live in-person and hybrid events, with on-screen overlays and multilingual attendee access.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
BeAware Conference Captioning is an AI-powered real-time transcription and translation tool designed for live in-person, seminar, and hybrid event settings, with a focus on accessibility for deaf, hard-of-hearing, and non-native-language attendees. Built by BeAware (founded by Saamer Mansoor), the product transcribes a speaker in real time and can translate the output into more than 25 languages, with simultaneous translation into several languages at once. Attendees can follow captions on event screens or join on their own devices via a QR code or URL without downloading an app, and the captioning view can be customized for overlay design, text size, and background color to suit different venues and broadcast setups. The system integrates with production tooling such as Bitfocus Companion and supports remote control over a local network, making it suitable for AV-driven stage productions. It also generates AI summaries and follow-up questions based on the live talk and provides offline access to transcripts and translations after the event. A companion app is available on Apple platforms and is actively maintained, with the latest version released in mid-2026, confirming the product is currently operating. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
BeAware Conference Captioning is a free tier with paid upgrades (freemium); EvaluAgent is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | BeAware Conference Captioning | EvaluAgent |
|---|---|---|
| Core capability | Real-time AI transcription with translation into 25+ languages | Automatic voice-call transcription with multi-language support |
| Standout feature | Simultaneous translation into multiple languages within seconds | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards |
| Team usage | Customizable on-screen caption overlays (design, text size, background) | Conversation intelligence: sentiment analysis, intent detection, and summarization |
| Integrations | Attendee access via QR code or URL with no app download required | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) |
| Languages & capture | Integration with Bitfocus Companion and local-network remote control | AI-agent observability to flag hallucinations, missed intents, and quality issues |
| Best-fit workflow | AI-generated summaries and follow-up questions plus offline transcript access | Coaching workflows, calibration, and dashboards built on QA insights |
BeAware Conference Captioning
Choose BeAware Conference Captioning if you need providing accessible live captions for deaf and hard-of-hearing conference attendees — strengths include purpose-built for live in-person and hybrid stage events and av workflows.
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
BeAware Conference Captioning
EvaluAgent
It depends on your workflow. BeAware Conference Captioning is strong for providing accessible live captions for deaf and hard-of-hearing conference attendees, while EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance. Both transcribe and summarize meetings.
BeAware Conference Captioning is a free tier with paid upgrades and EvaluAgent is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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