Is AmplifAI or Webex AI Assistant better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Webex AI Assistant is strong for automatically capturing transcripts, summaries, and action items from webex meetings. Both transcribe and summarize meetings.

How do AmplifAI and Webex AI Assistant compare on price?

AmplifAI is custom pricing and Webex AI Assistant is from $12/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Webex AI Assistant?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

Home/AmplifAI vs Webex AI Assistant

AmplifAI vs Webex AI Assistant

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Webex AI Assistant: The AI assistant built into the Cisco Webex Suite, providing real-time transcription, automatic meeting summaries, highlights, and action items across Webex meetings, messaging, and calling. This comparison weighs them on pricing, features, and everyday workflow fit.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Webex AI Assistant when catching up on a meeting you joined late or missed by asking the assistant what was discussed matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Webex AI Assistant

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Webex AI Assistant

Webex AI Assistant (the Cisco AI Assistant) is built into the Webex Suite, adding AI features to Webex Meetings, Messaging, and Calling rather than working as a standalone app for other platforms. In meetings it provides real-time transcription, automatic meeting summaries, highlights, notes, and action item tracking, and it lets participants ask questions about what was discussed without interrupting the meeting. It can generate post-meeting summaries within recordings, including transcripts, notes, action items, and chapters, and it offers message summaries in Webex messaging. The AI Assistant is included on paid Webex plans (Webex Meet, Webex Suite, and Webex Enterprise); the free Webex plan does not include it. Paid plans add AI-powered cloud recording (10 GB on Webex Meet), closed captions, and longer meetings. Real-time translation to 100+ languages is available as a separate paid add-on.

Best suited for

Automatically capturing transcripts, summaries, and action items from Webex meetings
Catching up on a meeting you joined late or missed by asking the assistant what was discussed
Summarizing long Webex messaging threads
Producing post-meeting notes and chapters within Webex recordings for later reference

Feature	AmplifAI	Webex AI Assistant
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Meeting summaries
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Real-time transcription
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Highlights & action items
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	In-meeting Q&A
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Message summaries
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Meeting summaries

AmplifAI vs Webex AI Assistant

About AmplifAI

About Webex AI Assistant

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Webex AI Assistant better for AI meeting notes?

How do AmplifAI and Webex AI Assistant compare on price?

Can I use both AmplifAI and Webex AI Assistant?

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