Is AmplifAI or VoiceOps better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while VoiceOps is strong for coaching sales reps using analysis of their recorded customer calls. Both transcribe and summarize meetings.

How do AmplifAI and VoiceOps compare on price?

AmplifAI is custom pricing and VoiceOps is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and VoiceOps?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs VoiceOps

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. VoiceOps: VoiceOps is an AI conversation intelligence platform that transcribes and analyzes customer calls into structured insights for sales coaching, quality assurance, and compliance. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and VoiceOps when automating quality assurance scoring across customer support and sales calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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VoiceOps

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About VoiceOps

VoiceOps is an AI conversation intelligence platform that ingests and transcribes customer interactions across channels, including phone calls, email, SMS, and chat, then turns them into structured, searchable data. It automatically transcribes conversations in over 120 languages and uses AI to detect intent, objections, promises, sentiment, and outcomes while handling interruptions, accents, and side comments. Built for high-velocity sales, customer experience, and operations teams, it is used to coach reps, automate quality assurance scoring, and monitor regulatory compliance. The platform can ingest large volumes of past interactions and apply custom behaviors and instant transcript search so teams can track process adherence across calls. Its Sales Coach capability surfaces pivotal moments from rapport-building to closing and delivers personalized coaching tied to a team's playbook. Results plug into CRM and BI systems, with named integrations including Salesforce, HubSpot, Five9, Genesys, NICE, RingCentral, Snowflake, Power BI, Segment, Slack, and Teams, plus real-time alerts via Slack and webhooks. Founded in 2016 and based in San Francisco.

Best suited for

Coaching sales reps using analysis of their recorded customer calls
Automating quality assurance scoring across customer support and sales calls
Monitoring conversations for regulatory compliance and reducing violations

Feature	AmplifAI	VoiceOps
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automatic transcription of calls in 120+ languages with context handling for accents, interruptions, and side comments
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Conversation analysis detecting intent, objections, promises, sentiment, and outcomes
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Automated QA scoring across calls plus compliance monitoring and regulatory review
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Sales Coach that surfaces key call moments and delivers personalized, playbook-based coaching
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Custom behavior tracking with instant transcript search and process-adherence reporting
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Integrations with CRM, contact center, and BI tools (Salesforce, HubSpot, Five9, Genesys, NICE, Snowflake, Power BI) and real-time Slack/webhook alerts

AmplifAI vs VoiceOps

About AmplifAI

About VoiceOps

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or VoiceOps better for AI meeting notes?

How do AmplifAI and VoiceOps compare on price?

Can I use both AmplifAI and VoiceOps?

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