Is AmplifAI or Vinyl better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Vinyl is strong for documenting client onboarding and advisory meetings at accounting firms. Both transcribe and summarize meetings.

How do AmplifAI and Vinyl compare on price?

AmplifAI is custom pricing and Vinyl is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Vinyl?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Vinyl

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Vinyl: AI meeting assistant for accounting and bookkeeping firms that automates client meeting notes and post-meeting actions. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Vinyl when tracking post-meeting action items and deadlines across multiple clients matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Vinyl

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Vinyl

Vinyl is an AI meeting assistant built specifically for accounting and bookkeeping firms to automate the documentation and follow-up work around client meetings. It joins or captures meetings across Microsoft Teams, Zoom, and Google Meet, and offers a mobile app for in-person client meetings, then produces AI summaries that highlight key points and action items organized by client entity. Vinyl captures and tracks follow-up tasks with deadlines so commitments do not fall through the cracks, and it can deploy notes and actions into a firm's practice management software automatically. An AI chat capability lets users query previous meetings and analyze trends across multiple client interactions, and the tool can help generate follow-up emails, scope-of-work documents, and handoff notes from meeting content. Aimed at improving client experience and reducing post-meeting admin, Vinyl positions itself around saving time on documentation for each hour of client meetings. It launched into private beta with a group of firms before becoming generally available, and is operating as a live product for accounting and bookkeeping professionals managing recurring client relationships. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Documenting client onboarding and advisory meetings at accounting firms
Tracking post-meeting action items and deadlines across multiple clients
Generating follow-up emails and scope-of-work documents from meeting notes

Feature	AmplifAI	Vinyl
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Meeting capture across Microsoft Teams, Zoom, and Google Meet
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Mobile app for in-person client meetings
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AI summaries with key points and action items organized by client entity
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Action item tracking with deadlines
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Deployment of notes and actions into practice management software
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	AI chat to query past meetings and analyze trends across clients

AmplifAI vs Vinyl

About AmplifAI

About Vinyl

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Vinyl better for AI meeting notes?

How do AmplifAI and Vinyl compare on price?

Can I use both AmplifAI and Vinyl?

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