Is AmplifAI or Viaim RecDot better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Viaim RecDot is strong for capturing and summarizing in-person and online work meetings, client calls, and interviews. Both transcribe and summarize meetings.

How do AmplifAI and Viaim RecDot compare on price?

AmplifAI is custom pricing and Viaim RecDot is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Viaim RecDot?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Viaim RecDot

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Viaim RecDot: AI recording earbuds paired with the viaim app that capture meetings and calls and turn them into transcripts, translations, summaries, and action items in 78 languages. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Viaim RecDot when transcribing and translating multilingual or cross-border conversations in real time matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Viaim RecDot

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Viaim RecDot

Viaim RecDot is a pair of AI note-taking true-wireless earbuds combined with the viaim companion app, built to capture and document meetings, calls, interviews, and lectures hands-free. Recording can be triggered by pinching an earbud, tapping the charging case, or capturing phone and internet calls, so audio is captured whether the conversation is in person or remote. The viaim app then provides live transcription with accent recognition across 78 languages, real-time translation with audio playback that shows original and translated text together, and structured outputs including smart summaries, key takeaways, extracted action items, and automatically generated mind maps. Industry and scenario templates let users shape how notes are formatted. A built-in assistant called Vitana answers questions grounded in the user's own recordings and organized Spaces rather than the open web. It is aimed at professionals who attend frequent meetings, client calls, and interviews, as well as students and researchers who want a single wearable device that both plays audio and captures structured notes.

Best suited for

Capturing and summarizing in-person and online work meetings, client calls, and interviews
Transcribing and translating multilingual or cross-border conversations in real time
Recording lectures, research interviews, and study sessions into searchable, structured notes

Feature	AmplifAI	Viaim RecDot
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Real-time transcription in 78 languages with accent recognition
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Real-time translation showing original and translated text with audio playback
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Automatic summaries, key takeaways, action items, and mind maps
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Speaker labeling and editable transcripts in the viaim app
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Recording of in-person conversations plus phone and internet calls via earbud, case, or app
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Vitana AI assistant that answers questions grounded in your own recordings and Spaces

AmplifAI vs Viaim RecDot

About AmplifAI

About Viaim RecDot

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Viaim RecDot better for AI meeting notes?

How do AmplifAI and Viaim RecDot compare on price?

Can I use both AmplifAI and Viaim RecDot?

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