Is AmplifAI or Velaris better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Velaris is strong for cs managers turning customer calls into structured follow-ups. Both transcribe and summarize meetings.

How do AmplifAI and Velaris compare on price?

AmplifAI is custom pricing and Velaris is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Velaris?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Velaris

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Velaris: Customer success platform that analyzes meeting transcripts and customer conversations into actionable insights. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Velaris when teams spotting early churn risk from meeting and message signals matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Velaris

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Velaris

Velaris is an AI customer success platform that consolidates account health, product usage, and engagement signals, and includes capabilities for capturing and analyzing customer conversations. Its meeting and communication analysis can listen to meetings, create follow-up tasks, and turn meeting transcripts, emails, and chats into structured insights, surfacing context that would otherwise stay buried in call recordings and inboxes. Features such as call analysis and conversation summaries reduce the manual effort customer success managers spend recapping calls, while topic and signal dashboards highlight early churn risk, product feedback, and expansion opportunities across accounts. Velaris is built for customer success and account management teams at B2B SaaS companies with recurring revenue, where understanding the substance of customer meetings is central to retention. The platform integrates with many other tools so conversation insights connect to the broader customer record. It is actively operating in 2025 and 2026, with current customer logos, active integrations, and recent industry recognition, positioning its meeting analysis as part of a vertical customer success workflow. Pricing varies by plan. Check the official website for current pricing.

Best suited for

CS managers turning customer calls into structured follow-ups
Teams spotting early churn risk from meeting and message signals
Account managers tracking recurring topics across customer conversations

Feature	AmplifAI	Velaris
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Analysis of customer meeting transcripts and conversations
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Automatic follow-up task creation from meetings
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Conversation summaries that reduce manual recap work
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Topic and signal dashboards for churn and expansion cues
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Integrations with many customer success and communication tools
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Analysis of customer meeting transcripts and conversations

AmplifAI vs Velaris

About AmplifAI

About Velaris

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Velaris better for AI meeting notes?

How do AmplifAI and Velaris compare on price?

Can I use both AmplifAI and Velaris?

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