Is AmplifAI or Userology better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Userology is strong for ai-moderated usability and prototype testing of apps and web products. Both transcribe and summarize meetings.

How do AmplifAI and Userology compare on price?

AmplifAI is custom pricing and Userology is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Userology?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Userology

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Userology: Vision-aware AI UX research agent that moderates usability and concept-testing interviews and reports task metrics and insights. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Userology when scaling generative ux interviews without researcher bottlenecks matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Userology

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Userology

Userology is an AI UX research platform built around a vision-aware AI moderator that conducts user research interviews and usability tests at scale. Unlike text-only interview bots, its moderator can watch participants complete tasks on screen, layering in interaction analysis to evaluate how users actually navigate a product, and it asks context-aware follow-up questions, detects silence, and handles technical glitches during a session. The platform supports several research methods, including generative voice interviews, prototype testing with Figma links, live product research on existing Android, iOS, and web experiences, and diary studies, with additional evaluative methods noted as in development. It supports moderation in 40-plus languages and offers built-in participant recruitment from a large panel, plus an integration with User Interviews for additional targeting, screening, and recruitment. After sessions, Userology automatically generates reports that combine transcripts, qualitative and quantitative patterns, and key metrics, and it lets teams chat with their research data to dig into findings. The product positions itself as a way for product and design teams to compress research timelines from weeks to days while reducing the manual hours typically required for moderating and analyzing studies. Pricing varies by plan. Check the official website for current pricing.

Best suited for

AI-moderated usability and prototype testing of apps and web products
Scaling generative UX interviews without researcher bottlenecks
Running multilingual evaluative studies with built-in recruitment

Feature	AmplifAI	Userology
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Vision-aware AI moderator that observes on-screen task completion
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Context-aware follow-ups with silence detection and glitch handling
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Multiple methods: voice interviews, prototype testing, live product research, diary studies
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Automated reports with transcripts, insights, and task-based metrics
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Chat-with-your-research data exploration
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Built-in panel recruitment plus User Interviews integration, 40+ languages

AmplifAI vs Userology

About AmplifAI

About Userology

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FAQ

Is AmplifAI or Userology better for AI meeting notes?

How do AmplifAI and Userology compare on price?

Can I use both AmplifAI and Userology?

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