Is AmplifAI or UserCall better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while UserCall is strong for continuous product discovery and voice-of-customer programs. Both transcribe and summarize meetings.

How do AmplifAI and UserCall compare on price?

AmplifAI is custom pricing and UserCall is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and UserCall?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

Home/AmplifAI vs UserCall

AmplifAI vs UserCall

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. UserCall: AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and UserCall when triggering qualitative interviews after key in-product events matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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UserCall

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About UserCall

UserCall is a qualitative research platform centered on AI-moderated voice (and text) user interviews. Researchers create a custom AI interviewer link, and the AI conducts structured one-to-one conversations using qualitative research best practices, asking adaptive follow-up questions to probe for depth that surveys typically miss. Sessions can run from a few minutes up to around 45 minutes and support 30-plus languages with customizable voices, with AI-powered translation and moderation for reaching global audiences. Interviews can be triggered automatically after key product moments such as signup, onboarding friction, upgrade hesitation, feature adoption, cancellation, or checkout abandonment, and the platform connects with analytics tools including PostHog, GA4, Mixpanel, Amplitude, and Segment. On the analysis side, UserCall converts interview transcripts into organized theme hierarchies with tagged excerpts, links conclusions back to supporting quotes, and offers an AI chat for custom exploration and pattern detection across the collected data. It is positioned for continuous discovery, voice-of-customer programs, and large-scale qualitative studies where scheduling many human-moderated sessions would be impractical. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Continuous product discovery and voice-of-customer programs
Triggering qualitative interviews after key in-product events
Synthesizing large volumes of interview transcripts into actionable themes

Feature	AmplifAI	UserCall
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI-moderated voice and text interviews via shareable interviewer links
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Adaptive follow-up questioning trained on qualitative research practices
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Event-triggered interviews tied to product moments (signup, cancellation, etc.)
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Theme hierarchies with tagged, quote-linked excerpts from transcripts
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	AI chat for custom exploration and pattern detection across data
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Support for 30+ languages with AI translation and moderation

AmplifAI vs UserCall

About AmplifAI

About UserCall

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or UserCall better for AI meeting notes?

How do AmplifAI and UserCall compare on price?

Can I use both AmplifAI and UserCall?

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