Is AmplifAI or Tongyi Tingwu better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Tongyi Tingwu is strong for chinese professionals transcribing and summarizing meetings in real time. Both transcribe and summarize meetings.

How do AmplifAI and Tongyi Tingwu compare on price?

AmplifAI is custom pricing and Tongyi Tingwu is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Tongyi Tingwu?

You can — some teams pair them when each covers a different part of the meeting workflow.

Home/AmplifAI vs Tongyi Tingwu

AmplifAI vs Tongyi Tingwu

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Tongyi Tingwu: Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Tongyi Tingwu when students and educators turning lectures into searchable summarized notes matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Tongyi Tingwu

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Tongyi Tingwu

Tongyi Tingwu is an AI assistant from Alibaba Cloud focused on audio and video content for work and study, including meetings and lectures. It transcribes spoken audio into text, translates speech, and generates summaries using large language models, helping users record, organize, and analyze multimedia content. The service operates in real time, transcribing meetings and lectures as they happen, and it separates speakers so transcripts can attribute statements to different participants. Beyond core transcription and summarization, Tongyi Tingwu can extract structured information from recordings, including pulling slide content from video, which is useful for capturing presentations alongside spoken discussion. It supports multiple languages for transcription and translation, with strong coverage of Chinese and English among other major languages. The tool is accessible through a web interface and a browser extension, and it integrates with Alibaba's cloud ecosystem, including cloud storage. Tongyi Tingwu is aimed at professionals, students, and content creators in the Chinese market who need to efficiently turn meetings, lectures, and other audio or video into organized, searchable, and summarized text rather than reviewing recordings manually. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Chinese professionals transcribing and summarizing meetings in real time
Students and educators turning lectures into searchable summarized notes
Content creators extracting text and slides from recorded video

Feature	AmplifAI	Tongyi Tingwu
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Real-time transcription of meetings and lectures
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Speech translation across multiple languages
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	LLM-based summarization of audio and video content
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Speaker separation for attributed transcripts
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Slide/PPT extraction from video content
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Web interface and browser extension access

AmplifAI vs Tongyi Tingwu

About AmplifAI

About Tongyi Tingwu

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Tongyi Tingwu better for AI meeting notes?

How do AmplifAI and Tongyi Tingwu compare on price?

Can I use both AmplifAI and Tongyi Tingwu?

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