Is AmplifAI or Supernormal better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Supernormal is strong for automatically capturing and summarizing recurring team and client video calls. Both transcribe and summarize meetings.

How do AmplifAI and Supernormal compare on price?

AmplifAI is custom pricing and Supernormal is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Supernormal?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs Supernormal

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Supernormal: Supernormal is an AI meeting notetaker. A Mac/Windows desktop app captures Google Meet, Zoom, Teams and in-person conversations, then generates transcripts, summaries and action items. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Supernormal when turning meeting discussions into action items, follow-ups and shareable recaps matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Supernormal

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Supernormal

Supernormal is an AI meeting assistant that captures and writes up your conversations automatically. Instead of bots or a browser extension, it runs as a Mac or Windows desktop app that detects meetings on platforms like Google Meet, Zoom, Microsoft Teams and Slack Huddles, and can also record in-person discussions through your device's microphone. After each meeting it produces a transcript with speaker labels, an AI summary and action items, all searchable and organized into projects. Supernormal has expanded into agentic work: you can prompt it to draft documents, slide decks, spreadsheets and images that reference your meetings, then export to Google Drive or Microsoft Office. It connects to Google and Outlook Calendar, Gmail and Google Drive, and offers a Model Context Protocol server that pipes your notes into Claude, ChatGPT and Cursor. Its desktop app supports seven languages.

Best suited for

Automatically capturing and summarizing recurring team and client video calls
Turning meeting discussions into action items, follow-ups and shareable recaps
Generating documents, decks and spreadsheets from meeting context using AI agents
Bringing meeting transcripts into Claude, ChatGPT or Cursor via the MCP server

Best for

Feature	AmplifAI	Supernormal
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automatic meeting capture on Google Meet, Zoom, Microsoft Teams and Slack Huddles, plus in-person microphone audio
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	AI-generated transcripts with speaker labels, summaries and action items, searchable with filters and projects
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AI agents that create documents, slide decks, spreadsheets and images referencing your meetings
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Integrations with Google and Outlook Calendar, Gmail and Google Drive, with export to Google Drive and Microsoft Office
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Supernormal MCP server connecting meetings and notes to Claude, ChatGPT, Cursor and other MCP-compatible AI tools
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Automatic meeting capture on Google Meet, Zoom, Microsoft Teams and Slack Huddles, plus in-person microphone audio

AmplifAI

Choose AmplifAI if you need automating quality assurance by transcribing and scoring customer service calls at scale — strengths include combines call transcription and conversation analytics with qa, coaching, and performance management in one platform.

Supernormal

Choose Supernormal if you need automatically capturing and summarizing recurring team and client video calls — strengths include desktop app captures meetings automatically across google meet, zoom and microsoft teams, plus in-person conversations via microphone.

Pros & cons

AmplifAI

+ Combines call transcription and conversation analytics with QA, coaching, and performance management in one platform
+ Analyzes conversations across all interactions rather than a small manual sample
+ Backed by established funding and adoption among midmarket and enterprise contact centers
- No public pricing; requires contacting sales and a demo to evaluate
- Purpose-built for contact centers, not general meeting or one-on-one note-taking use cases

Supernormal

+ Desktop app captures meetings automatically across Google Meet, Zoom and Microsoft Teams, plus in-person conversations via microphone
+ Goes beyond notes with agents that draft documents, slide decks, spreadsheets and images referencing your meetings
+ MCP server connects meeting notes to Claude, ChatGPT, Cursor and other AI tools
+ Free plan available, and paid plans bill per organization with unlimited seats rather than per user
+ Connects to Google/Outlook Calendar, Gmail and Google Drive, with export to Google Drive and Microsoft Office
- Capture now requires installing the Mac or Windows desktop app after the Chrome extension and meeting bots were retired in April 2026
- Several third-party integrations (such as HubSpot, Salesforce, Zapier and Asana) were discontinued in 2026
- Desktop app language support is limited to seven languages after the previous 60+ language coverage was deprecated
- Does not capture mobile phone or VOIP calls; capture is limited to detected meetings and in-person conversations

AmplifAI vs Supernormal

About AmplifAI

About Supernormal

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Supernormal better for AI meeting notes?

How do AmplifAI and Supernormal compare on price?

Can I use both AmplifAI and Supernormal?

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