Is AmplifAI or Spiky.ai better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Spiky.ai is strong for sdr and ae managers coaching reps on objection handling and talk tracks. Both transcribe and summarize meetings.

How do AmplifAI and Spiky.ai compare on price?

AmplifAI is custom pricing and Spiky.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Spiky.ai?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs Spiky.ai

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Spiky.ai: Conversation intelligence and real-time AI coaching platform that records, analyzes, and guides sales meetings for revenue teams. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

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Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Spiky.ai when automating meeting notes, summaries, and crm updates after sales calls matters most. Try them side by side on real calls before deciding — needs vary by team.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Spiky.ai

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Spiky.ai

Spiky.ai is a conversation intelligence and sales coaching platform built for revenue teams, sales enablement leaders, and revenue operations. It joins and records sales calls and video meetings on platforms such as Zoom, Microsoft Teams, and Google Meet, then transcribes each conversation and structures the dialogue into searchable signals. From those recordings the platform produces meeting summaries, action items, keyword and tracker analysis, and metrics such as talk ratio, speaking patterns, and call momentum, while detecting sentiment, objections, and buyer intent. During live calls it can surface context-aware prompts, playbooks, and battlecards to help reps handle objections, follow an agenda, and stay aligned with proven talk tracks. After the call, Spiky generates tailored feedback highlighting strengths and growth areas, drafts follow-up emails and Slack messages, and syncs notes and activity to CRMs including Salesforce and HubSpot. Spiky also offers asynchronous self-coaching tied to each meeting type. It is aimed at sales managers and reps who want to scale coaching, standardize messaging, and turn every customer conversation into structured, reviewable insight. Pricing varies by plan. Check the official website for current pricing.

Best suited for

SDR and AE managers coaching reps on objection handling and talk tracks
Automating meeting notes, summaries, and CRM updates after sales calls
Standardizing playbooks and messaging across a distributed sales team

Feature	AmplifAI	Spiky.ai
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Records and transcribes calls and video meetings from Zoom, Teams, and Google Meet
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Real-time in-call prompts, playbooks, and battlecards for objection handling
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AI-generated meeting summaries, action items, and follow-up drafts
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Conversation analytics: talk ratio, speaking patterns, sentiment, and buyer intent
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Custom keyword trackers and behavior analytics for coaching
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	CRM and collaboration integrations (Salesforce, HubSpot, Slack, Google Docs)

AmplifAI vs Spiky.ai

About AmplifAI

About Spiky.ai

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Spiky.ai better for AI meeting notes?

How do AmplifAI and Spiky.ai compare on price?

Can I use both AmplifAI and Spiky.ai?

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