Is AmplifAI or Speechmatics better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Speechmatics is strong for adding live captions to broadcasts, sports, and events. Both transcribe and summarize meetings.

How do AmplifAI and Speechmatics compare on price?

AmplifAI is custom pricing and Speechmatics is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Speechmatics?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Speechmatics

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Speechmatics: Speech-to-text and voice AI provider offering real-time transcription and live captioning APIs. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Speechmatics when embedding automated transcription into meeting or media platforms matters most. Try them side by side on real calls before deciding — needs vary by team.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Speechmatics

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Speechmatics

Speechmatics is a speech-to-text and voice AI company that provides transcription and captioning technology through APIs, supporting both recorded and real-time audio across many languages. Its core offering converts speech to text for multilingual, multi-speaker conversations, with low-latency real-time processing suitable for live use. The platform powers live captioning for events, sports, news, and broadcasts, and its transcription technology can be embedded into other products, including meeting platforms that need automated note-taking and captions. Because Speechmatics is delivered primarily as a developer-facing engine, it serves teams building their own applications as well as media and enterprise customers who need accurate speech recognition at scale. It supports features such as multi-speaker handling and broad language coverage, and the company emphasizes security and compliance certifications. Speechmatics is aimed at developers, product teams, media organizations, and enterprises that need to add accurate transcription, subtitles, or live captions to their own workflows and applications rather than use a packaged consumer note-taker. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Adding live captions to broadcasts, sports, and events
Embedding automated transcription into meeting or media platforms
Building multilingual speech-to-text features into applications

Feature	AmplifAI	Speechmatics
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Speech-to-text transcription for recorded and real-time audio
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Low-latency real-time processing for live use
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Live captioning for events, broadcasts, and streams
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Multi-speaker and multilingual support across many languages
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	APIs for embedding transcription into other applications
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Speech-to-text transcription for recorded and real-time audio

AmplifAI vs Speechmatics

About AmplifAI

About Speechmatics

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Speechmatics better for AI meeting notes?

How do AmplifAI and Speechmatics compare on price?

Can I use both AmplifAI and Speechmatics?

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