Is AmplifAI or Sona Insight better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Sona Insight is strong for recording and summarizing meetings while staying present. Both transcribe and summarize meetings.

How do AmplifAI and Sona Insight compare on price?

AmplifAI is custom pricing and Sona Insight is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Sona Insight?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Sona Insight

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Sona Insight: Apple-ecosystem AI app that records, transcribes, summarizes, and lets you chat with meetings, lectures, and interviews. The right pick comes down to team size, budget, and the workflows you want to automate.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Sona Insight when capturing lectures and interviews with custom summary formats matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Sona Insight

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Sona Insight

Sona Insight (also presented simply as Sona, at sona.wtf) is an AI-powered voice-to-text and meeting assistant built for the Apple ecosystem, with support across iPhone, iPad, Mac, Apple Watch, and additional Apple platforms, plus a web browser experience. The app records conversations and transcribes them into text across a wide range of languages, then automatically summarizes key points and action items. Users can apply custom summary templates tailored to meetings, lectures, or interviews, and an AI chat feature lets them ask follow-up questions, brainstorm, or draft follow-ups based on the captured conversation. Sona supports offline recording, with internet required only for processing and AI queries, and it includes Apple-native touches such as Live Activities, Dynamic Island support, and an Apple Watch app for quick capture. Transcripts and summaries are stored in each user's personal account and can be exported and shared as PDF or text. The product targets people who want to stay present in a meeting or lecture while letting AI handle transcription, summarization, and recall afterward. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Recording and summarizing meetings while staying present
Capturing lectures and interviews with custom summary formats
Asking follow-up questions and drafting follow-ups from a transcript

Feature	AmplifAI	Sona Insight
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Records and transcribes meetings, lectures, and interviews
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Automatic summaries with key points and action items
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Custom summary templates for different conversation types
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	AI chat to ask questions and draft follow-ups from transcripts
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Offline recording with PDF/TXT export and sharing
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Apple-native Live Activities, Dynamic Island, and Apple Watch support

AmplifAI vs Sona Insight

About AmplifAI

About Sona Insight

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Sona Insight better for AI meeting notes?

How do AmplifAI and Sona Insight compare on price?

Can I use both AmplifAI and Sona Insight?

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