Is AmplifAI or Solidroad better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Solidroad is strong for automating qa coverage to score every support call, chat, and ticket instead of sampling. Both transcribe and summarize meetings.

How do AmplifAI and Solidroad compare on price?

AmplifAI is custom pricing and Solidroad is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Solidroad?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Solidroad

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Solidroad: Solidroad is an AI quality assurance and coaching platform that automatically reviews and scores 100% of a CX team's customer conversations across phone, chat, email, and video, then turns the findings into agent training simulations. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Solidroad when onboarding and continuously coaching cx agents with realistic ai customer simulations matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Solidroad

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Solidroad

Solidroad is an AI-native quality assurance and training platform built for enterprise customer experience and support teams. Instead of manually sampling a handful of interactions, it ingests and reviews 100% of customer conversations across phone calls, live chat, email tickets, and video, then auto-scores each one against custom scorecards aligned to a team's own quality standards. The platform auto-tags key moments, highlights, and risks, surfacing skill gaps and coaching opportunities across both human agents and AI agents. What makes it distinct is how it closes the loop: QA findings feed directly into AI-powered training simulations that look, act, and sound like real customers, letting reps practice scenarios that vary by difficulty, language, and channel while the system grades them and gives tailored feedback. It integrates with support stacks including Zendesk, Intercom, and Gong. Founded in 2023 and Y Combinator-backed, Solidroad raised a 2026 Series A and counts brands such as Ryanair, Oura, Crypto.com, Podium, and Fever among its customers. It is sold via demo and sales engagement.

Best suited for

Automating QA coverage to score every support call, chat, and ticket instead of sampling
Onboarding and continuously coaching CX agents with realistic AI customer simulations
Surfacing skill gaps, compliance risks, and CSAT drivers across a contact center

Feature	AmplifAI	Solidroad
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automated review and scoring of 100% of customer conversations across phone, chat, email, and video
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Custom AI scorecards aligned to a team's own quality and compliance standards
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Auto-tagging of highlights, key actions, and risk moments within conversations
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	AI training simulations that mimic real customers, varied by difficulty, language, and channel
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Automatic grading and tailored coaching feedback for agents based on QA findings
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Integrations with support tools like Zendesk, Intercom, and Gong

AmplifAI vs Solidroad

About AmplifAI

About Solidroad

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Solidroad better for AI meeting notes?

How do AmplifAI and Solidroad compare on price?

Can I use both AmplifAI and Solidroad?

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