Is AmplifAI or SmartWinnr better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while SmartWinnr is strong for pharma and medtech reps rehearsing compliant messaging for hcp conversations. Both transcribe and summarize meetings.

How do AmplifAI and SmartWinnr compare on price?

AmplifAI is custom pricing and SmartWinnr is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and SmartWinnr?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs SmartWinnr

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. SmartWinnr: AI roleplay and coaching platform for regulated industries where reps rehearse customer conversations with AI avatars. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and SmartWinnr when accelerating onboarding and certification for sales teams in regulated sectors matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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SmartWinnr

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About SmartWinnr

SmartWinnr is a practice-first AI roleplay and coaching platform aimed at sales teams in regulated industries such as pharmaceuticals, medical devices, and other life sciences fields. Reps rehearse real customer conversations through voice-based, two-way simulations with AI avatars that listen, ask follow-up questions, raise objections, and react to delivery, helping build compliant messaging into habit. After each session, the platform provides automated, multi-dimensional scoring and real-time AI coaching that highlights conversation quality, which the company says reduces manager workload by handling much of the evaluation. Buyer personas can be customized to mirror ideal customer profiles across industries, and the company states that new lifelike simulations can be created or updated quickly from customizable templates. Managers and enablement leaders get analytics dashboards that show rep scores, practice frequency, and skill gaps so they can target coaching efficiently, while gamification features such as points, badges, and leaderboards encourage ongoing practice. SmartWinnr is accessible on desktop and mobile and is designed for sales leaders, training managers, and enablement professionals who need scalable, audit-conscious practice for customer-facing teams. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Pharma and medtech reps rehearsing compliant messaging for HCP conversations
Accelerating onboarding and certification for sales teams in regulated sectors
Managers tracking practice frequency and skill gaps to target coaching

Feature	AmplifAI	SmartWinnr
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Two-way voice-based AI roleplay with avatars that ask follow-ups and raise objections
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Automated multi-dimensional scoring of rep practice sessions
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Real-time AI coaching highlighting conversation quality
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Customizable buyer personas mirroring ideal customer profiles
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Manager analytics dashboards showing scores, practice frequency, and skill gaps
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Gamification with points, badges, and leaderboards

AmplifAI vs SmartWinnr

About AmplifAI

About SmartWinnr

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or SmartWinnr better for AI meeting notes?

How do AmplifAI and SmartWinnr compare on price?

Can I use both AmplifAI and SmartWinnr?

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