Is AmplifAI or SecondBody better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while SecondBody is strong for onboarding new reps and reducing ramp time. Both transcribe and summarize meetings.

How do AmplifAI and SecondBody compare on price?

AmplifAI is custom pricing and SecondBody is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and SecondBody?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs SecondBody

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. SecondBody: Voice-first AI sales training platform (branded Rory) that runs role-plays, audits real calls, and coaches reps on objection handling and discovery. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and SecondBody when auditing real calls to find where deals stall matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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SecondBody

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About SecondBody

SecondBody is a voice-first AI sales training and coaching platform, branded as an AI coach called Rory, that aims to bridge the gap between classroom training and live selling. Reps run simulated cold calls, discovery conversations, and objection-handling scenarios against an AI buyer that pushes back in real time, and the AI scores conversations on dimensions such as talk-to-listen ratio, question quality, objection handling, and methodology adherence. Beyond practice, SecondBody offers conversational intelligence that can audit real sales calls or integrate with call recorders to pinpoint exactly where reps struggle, from weak intros to fumbled objections. It captures top performers' techniques and turns them into reusable playbooks and training material, gives managers analytics on behavioral patterns and skill gaps, and uses gamification such as streaks, leaderboards, and challenges to drive consistent practice. The platform pulls context from CRM data, call recordings, pricing documents, and company resources to keep coaching relevant. It serves SDR and BDR groups as well as enterprise and specialized sales teams, and offers a free tier for solo sellers. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Onboarding new reps and reducing ramp time
Auditing real calls to find where deals stall
Standardizing best practices via captured top-performer playbooks

Feature	AmplifAI	SecondBody
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Voice-first AI role-play with a real-time AI buyer
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Scoring on talk-to-listen ratio, question quality, and objection handling
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Conversational intelligence that audits real calls or recordings
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Playbook automation capturing top-performer techniques
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Manager analytics on behavioral patterns and skill gaps
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Gamification with streaks, leaderboards, and challenges

AmplifAI vs SecondBody

About AmplifAI

About SecondBody

Pricing comparison

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FAQ

Is AmplifAI or SecondBody better for AI meeting notes?

How do AmplifAI and SecondBody compare on price?

Can I use both AmplifAI and SecondBody?

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