Is AmplifAI or Scorebuddy better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.

How do AmplifAI and Scorebuddy compare on price?

AmplifAI is custom pricing and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Scorebuddy?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Scorebuddy

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. The right pick comes down to team size, budget, and the workflows you want to automate.

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Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Scorebuddy

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Scorebuddy

Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.

Best suited for

Automatically scoring and QA-evaluating up to 100% of contact center interactions across channels
Transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers
Identifying agent skill gaps and assigning targeted coaching and training via the built-in LMS

Feature	AmplifAI	Scorebuddy
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI transcription of multilingual call recordings into text transcripts
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	GenAI auto-scoring of interactions against fully customizable scorecards
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Conversation analytics with sentiment analysis and contact-driver categorization
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Omnichannel coverage across voice, chat, email, and social interactions
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Built-in learning management system with targeted coaching and AI-generated courses

AmplifAI vs Scorebuddy

About AmplifAI

About Scorebuddy

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FAQ

Is AmplifAI or Scorebuddy better for AI meeting notes?

How do AmplifAI and Scorebuddy compare on price?

Can I use both AmplifAI and Scorebuddy?

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