Is AmplifAI or Runo better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Runo is strong for summarizing and transcribing outbound and inbound sales calls for mobile sales teams. Both transcribe and summarize meetings.

How do AmplifAI and Runo compare on price?

AmplifAI is custom pricing and Runo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Runo?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs Runo

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Runo: India-based SIM-based call management CRM with an AI call summary feature that transcribes sales calls and generates summaries, action items, sentiment, and CRM updates. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Runo when auto-logging call summaries, dispositions, and next steps into a crm matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Runo

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Runo

Runo is an India-based, AI-powered SIM-based call management CRM built for mobile-first sales and telecalling teams. Its AI Call Summary capability is aimed at teams that run high volumes of outbound and inbound sales calls and want structured records without manual note-taking. According to its official site, Runo automatically analyzes recorded calls and audio signals to produce summaries that capture key discussion points, customer intent, objections, and outcomes, along with clearly organized next steps and call dispositions. It includes call transcription that converts conversations into searchable text, sentiment scoring, and automatic syncing of summaries and dispositions into the CRM so reps and managers can review activity from a unified dashboard. Because Runo operates over SIM-based mobile networks, calls originate from real phone numbers rather than virtual lines. The platform is available as mobile apps on the Apple App Store and Google Play and as a web dashboard, making it usable both in the office and on the move. It is used by teams across sectors such as real estate, insurance, finance, and education. The AI call summary tool is offered with a free trial. Pricing and full plan details are listed on the official website. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Summarizing and transcribing outbound and inbound sales calls for mobile sales teams
Auto-logging call summaries, dispositions, and next steps into a CRM
Reviewing rep performance and customer sentiment across high-volume calling teams

Feature	AmplifAI	Runo
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI call summaries capturing key points, customer intent, objections, and outcomes
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Call transcription that converts conversations into searchable text
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Sentiment scoring and call disposition tagging
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Automatic CRM sync of summaries and dispositions
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	SIM-based call management from real phone numbers
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Mobile apps (iOS and Android) plus a web dashboard

AmplifAI vs Runo

About AmplifAI

About Runo

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Runo better for AI meeting notes?

How do AmplifAI and Runo compare on price?

Can I use both AmplifAI and Runo?

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