Is AmplifAI or Rafiki better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Rafiki is strong for automatically capturing notes and action items from sales calls. Both transcribe and summarize meetings.

How do AmplifAI and Rafiki compare on price?

AmplifAI is custom pricing and Rafiki is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Rafiki?

Often yes: teams combine tools when one handles capture and another handles analysis.

Home/AmplifAI vs Rafiki

AmplifAI vs Rafiki

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Rafiki: AI sales intelligence platform that records, transcribes, and analyzes sales conversations to surface deal and coaching insights. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Rafiki when scoring and coaching reps against a defined sales methodology matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

Details Visit

Rafiki

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Rafiki

Rafiki is an AI-powered conversation and revenue intelligence platform built for SME and mid-market revenue teams. It captures sales conversations by joining calls across Zoom, Google Meet, and Microsoft Teams, and also handles phone calls, then automatically transcribes and analyzes the audio. From each recorded conversation, Rafiki generates meeting summaries, follow-up email drafts, and call scores aligned to popular sales methodologies such as MEDDIC and BANT. Beyond individual call notes, the platform rolls conversation signals up into deal- and pipeline-level views so managers can spot risks and coaching opportunities across the team. It integrates with CRMs including Salesforce, HubSpot, Zoho, and Pipedrive to sync notes and extracted fields, reducing manual data entry for reps. Rafiki also offers AI role play for rep training and a natural-language query tool ("Ask Rafiki") for interrogating call data. It is aimed at sales leaders, account executives, SDRs, customer success managers, and frontline managers who want conversation intelligence and coaching at a lower price point than large enterprise suites. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Automatically capturing notes and action items from sales calls
Scoring and coaching reps against a defined sales methodology
Syncing call insights and extracted fields into the CRM

Feature	AmplifAI	Rafiki
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Records and transcribes calls across Zoom, Google Meet, Teams, and phone
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	AI-generated meeting summaries and follow-up email drafts
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Call scoring against MEDDIC and BANT frameworks
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Deal and pipeline-level conversation analysis
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	CRM integrations with Salesforce, HubSpot, Zoho, and Pipedrive
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	AI role play for rep training and a natural-language 'Ask Rafiki' query tool

AmplifAI vs Rafiki

About AmplifAI

About Rafiki

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Rafiki better for AI meeting notes?

How do AmplifAI and Rafiki compare on price?

Can I use both AmplifAI and Rafiki?

Related comparisons