Is AmplifAI or QEval better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.

How do AmplifAI and QEval compare on price?

AmplifAI is custom pricing and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and QEval?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs QEval

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

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Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Try them side by side on real calls before deciding — needs vary by team.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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QEval

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About QEval

QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.

Best suited for

Automating quality monitoring and scoring of agent customer interactions at scale
Real-time compliance monitoring and de-escalation support during live customer calls
Coaching and performance management for contact center agents using transcript-based analytics

Feature	AmplifAI	QEval
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automated transcription of recorded and live calls into searchable text via speech analytics
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats)
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Real-time agent assist with live compliance prompts and de-escalation guidance
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification

AmplifAI vs QEval

About AmplifAI

About QEval

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or QEval better for AI meeting notes?

How do AmplifAI and QEval compare on price?

Can I use both AmplifAI and QEval?

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