Is AmplifAI or Plaud better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Plaud is strong for recording and summarizing in-person and online meetings. Both transcribe and summarize meetings.

How do AmplifAI and Plaud compare on price?

AmplifAI is custom pricing and Plaud is from $0/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Plaud?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Plaud

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Plaud: AI note-taking platform that records conversations and meetings, then transcribes them and generates summaries and action items, via dedicated hardware recorders and a desktop/mobile app. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Plaud when capturing action items and decisions from conversations matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Plaud

Free

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Plaud

Plaud is an AI note-taking platform that turns conversations and meetings into transcripts, structured summaries, and action items. It pairs dedicated hardware recorders (Plaud Note, Note Pro, and the NotePin wearables) with iOS, Android, Windows, macOS, and web apps. Its desktop app captures audio natively from online meetings in Zoom, Google Meet, and Microsoft Teams (and other conferencing apps) without joining as a bot, and can auto-detect when a meeting starts. Plaud transcribes in 112+ languages and offers 10,000+ summary templates. The Starter (free) plan includes 300 transcription minutes per month. Paid tiers add the "Ask Plaud" natural-language search across recordings plus Zapier, Google Calendar, and a beta MCP server integration. Plaud states it holds ISO 27001/27701, SOC 2, GDPR, and HIPAA compliance, and describes itself as trusted by over 2 million users globally.

Best suited for

Recording and summarizing in-person and online meetings
Capturing action items and decisions from conversations
Transcribing interviews and lectures across languages
Hands-free voice note capture via wearable devices

Feature	AmplifAI	Plaud
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI transcription
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Meeting summaries & action items
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Online meeting capture
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Ask Plaud search
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Summary templates
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	AI transcription

AmplifAI vs Plaud

About AmplifAI

About Plaud

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Plaud better for AI meeting notes?

How do AmplifAI and Plaud compare on price?

Can I use both AmplifAI and Plaud?

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