Is AmplifAI or Microsoft Teams Copilot better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Microsoft Teams Copilot is strong for generating post-meeting recaps and action items for teams calls. Both transcribe and summarize meetings.

How do AmplifAI and Microsoft Teams Copilot compare on price?

AmplifAI is custom pricing and Microsoft Teams Copilot is from $30/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Microsoft Teams Copilot?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Microsoft Teams Copilot

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Microsoft Teams Copilot: Microsoft 365 Copilot inside Teams summarizes meetings, surfaces who said what, captures action items, and answers questions about the discussion during and after calls. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Microsoft Teams Copilot when catching up on a teams meeting you joined late or missed matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Microsoft Teams Copilot

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Microsoft Teams Copilot

Copilot in Microsoft Teams is the AI meeting assistant built into Microsoft 365 Copilot. During or after a Teams meeting it summarizes key discussion points (including who spoke and what they said), suggests action items, and answers questions by reasoning over the conversation and meeting chat. It works in real time via the Copilot button and is also available afterward through the meeting chat and Recap tab. Transcription does not have to be running just to turn Copilot on during a meeting, but live transcription must be enabled to prompt Copilot about what was said and to access its conversation history after the meeting ends; recording itself is not required. Longer responses can be opened in Word, and table-style output in Excel. Copilot is sold as a paid add-on that requires a qualifying Microsoft 365 or Office 365 subscription, and it extends beyond Teams across Word, Excel, Outlook, and other Microsoft 365 apps. A no-cost Microsoft 365 Copilot Chat tier is included for eligible subscribers but excludes the full work-grounded Teams meeting Copilot experience.

Best suited for

Generating post-meeting recaps and action items for Teams calls
Catching up on a Teams meeting you joined late or missed
Querying what was decided or who committed to what without rewatching
Standardizing meeting notes and follow-ups across a Microsoft 365 organization

Feature	AmplifAI	Microsoft Teams Copilot
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Meeting summaries
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Action item detection
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Speaker-attributed recap
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Real-time meeting Q&A
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Export to Word and Excel
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Meeting summaries

AmplifAI vs Microsoft Teams Copilot

About AmplifAI

About Microsoft Teams Copilot

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Microsoft Teams Copilot better for AI meeting notes?

How do AmplifAI and Microsoft Teams Copilot compare on price?

Can I use both AmplifAI and Microsoft Teams Copilot?

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