Is AmplifAI or MiaRec better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching. Both transcribe and summarize meetings.

How do AmplifAI and MiaRec compare on price?

AmplifAI is custom pricing and MiaRec is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and MiaRec?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs MiaRec

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and MiaRec when compliance teams recording and redacting calls to meet pci/pii/phi requirements matters most. Try them side by side on real calls before deciding — needs vary by team.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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MiaRec

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About MiaRec

MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.

Best suited for

Contact centers transcribing and analyzing customer calls for quality assurance and coaching
Compliance teams recording and redacting calls to meet PCI/PII/PHI requirements
Sales and CX leaders extracting sentiment, topics, and revenue signals from conversations

Feature	AmplifAI	MiaRec
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automatic speech-to-text transcription of up to 100% of calls with multi-language detection
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	AI-generated call summaries, sentiment scoring, and topic/conversation tagging
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Automated quality management (Auto QA) that evaluates every interaction
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Live call monitoring and screen recording
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control

AmplifAI vs MiaRec

About AmplifAI

About MiaRec

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or MiaRec better for AI meeting notes?

How do AmplifAI and MiaRec compare on price?

Can I use both AmplifAI and MiaRec?

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