Is AmplifAI or Ma Synthèse better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Ma Synthèse is strong for generating official minutes and action items for municipal council and public-body meetings. Both transcribe and summarize meetings.

How do AmplifAI and Ma Synthèse compare on price?

AmplifAI is custom pricing and Ma Synthèse is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Ma Synthèse?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs Ma Synthèse

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Ma Synthèse: A sovereign French SaaS by GetCaaS that transcribes meetings and automatically generates structured minutes, assigned tasks, and follow-ups, with all data hosted in France. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Ma Synthèse when documenting internal team meetings with auto-assigned tasks and reminders matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Ma Synthèse

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Ma Synthèse

Ma Synthèse is a French SaaS application from GetCaaS that automates meeting documentation through a three-step process: it captures and transcribes spoken exchanges, organizes the discussion by topic and by speaker, then generates a clear, structured meeting report. Each report surfaces decisions and important points and produces an action list assigned to individual participants, with the tool able to send those tasks out and remind people who forget them. Its defining angle is data sovereignty: the service runs on French infrastructure (Scaleway) using Mistral AI, keeps data in France, and is positioned as a GDPR-compliant alternative for organizations with strict confidentiality needs. It targets municipal councils, public bodies and law enforcement, as well as legal and medical professionals. Pricing is usage-based, calculated from meeting hours multiplied by the number of licenses, with one free hour per month per organization and no commitment; organizations above thirty licenses get a custom quote. Announced in June 2026, it was selected to present at VivaTech 2026.

Best suited for

Generating official minutes and action items for municipal council and public-body meetings
Documenting internal team meetings with auto-assigned tasks and reminders
Producing confidential meeting records for legal or law-enforcement professionals on sovereign infrastructure

Feature	AmplifAI	Ma Synthèse
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automatic transcription of meeting audio into text
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Speaker identification, organizing the discussion by who spoke
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Structured meeting minutes that surface decisions and key points
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Automatic action-item list with tasks assigned to each participant
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Task dispatch and reminders to participants who forget follow-ups
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Sovereign French hosting (Scaleway + Mistral AI) with GDPR compliance

AmplifAI vs Ma Synthèse

About AmplifAI

About Ma Synthèse

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FAQ

Is AmplifAI or Ma Synthèse better for AI meeting notes?

How do AmplifAI and Ma Synthèse compare on price?

Can I use both AmplifAI and Ma Synthèse?

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