Is AmplifAI or Luster better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Luster is strong for letting sdrs and aes rehearse cold calls and discovery conversations with ai buyers before live calls. Both transcribe and summarize meetings.

How do AmplifAI and Luster compare on price?

AmplifAI is custom pricing and Luster is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Luster?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs Luster

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Luster: AI Predictive Enablement platform that pairs realistic sales roleplay with live-call analysis to find and close rep skill gaps. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Luster when identifying which reps are at risk of underperforming on upcoming deals matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Luster

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Luster

Luster is a sales enablement platform that describes its approach as Predictive Enablement, combining AI-powered roleplay practice with analysis of real sales conversations. Reps rehearse high-stakes scenarios such as discovery calls and objection handling against AI buyer personas tuned to different sales stages, personas, and deal sizes, and receive feedback designed to surface where they are likely to struggle before those weaknesses show up in live deals. The platform pairs this practice environment with a live-call analysis capability the company calls EchoIQ, which reviews actual customer calls to detect how well reps apply the skills they have been practicing and where execution gaps remain. For managers and enablement leaders, Luster provides predictive insights into skill readiness, prescriptive guidance for onboarding and hiring, certification workflows, and AI-assisted coaching so that practice can be scaled across a go-to-market team. Luster is aimed at sales reps, frontline managers, and enablement teams who want to connect roleplay performance to real revenue outcomes rather than treating training as a one-off event. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Letting SDRs and AEs rehearse cold calls and discovery conversations with AI buyers before live calls
Identifying which reps are at risk of underperforming on upcoming deals
Scaling manager coaching by tying roleplay results to real-call performance

Feature	AmplifAI	Luster
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI roleplay environment for rehearsing discovery, objection handling, and other high-stakes scenarios
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Buyer personas configurable by sales stage, persona type, and deal size
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	EchoIQ live-call analysis that reviews real customer conversations for skill application
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Predictive insights that flag rep readiness risk and skill gaps
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	AI-assisted coaching tools for managers to scale feedback
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Certification and onboarding workflows for enablement teams

AmplifAI vs Luster

About AmplifAI

About Luster

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Luster better for AI meeting notes?

How do AmplifAI and Luster compare on price?

Can I use both AmplifAI and Luster?

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