Is AmplifAI or Lucy by Parami AI better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Lucy by Parami AI is strong for documenting multilingual cantonese-english corporate meetings in hong kong. Both transcribe and summarize meetings.

How do AmplifAI and Lucy by Parami AI compare on price?

AmplifAI is custom pricing and Lucy by Parami AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Lucy by Parami AI?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Lucy by Parami AI

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Lucy by Parami AI: Hong Kong AI meeting assistant from Parami AI built for Cantonese-English meetings with transcription, summaries, and translation. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Lucy by Parami AI when generating decision and action-point summaries for business teams matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Lucy by Parami AI

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Lucy by Parami AI

Lucy is an AI meeting assistant developed by Parami AI, a Hong Kong-based company headquartered at Hong Kong Science Park. It is designed specifically for Hong Kong organizations where multilingual meetings are common, with particular emphasis on Cantonese-English code-switching that generic transcription models often struggle with. Lucy provides real-time transcription with speaker identification and intelligent summarization that captures key decisions, action points, and important details from a meeting. Its underlying AI model supports more than ten languages, including Cantonese, Mandarin, English, Thai, Korean, Japanese, and German, and offers multi-language real-time translation for cross-language meetings. For organizations with stricter requirements, Lucy emphasizes enterprise-grade security and offers local deployment options, along with asynchronous access so teams can review transcriptions and summaries after meetings. The product targets corporate users who want to reduce administrative overhead and streamline meeting documentation. The Lucy landing page includes detailed feature descriptions, a consultation booking form, and local contact channels such as a Science Park office address and phone and messaging support, indicating an actively offered commercial product. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Documenting multilingual Cantonese-English corporate meetings in Hong Kong
Generating decision and action-point summaries for business teams
Deploying meeting transcription locally for security-sensitive organizations

Feature	AmplifAI	Lucy by Parami AI
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Real-time transcription with speaker identification
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Intelligent summaries capturing decisions and action points
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Support for 10+ languages including Cantonese, Mandarin, and English
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Specialized handling of Cantonese-English code-switching
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Multi-language real-time translation
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Enterprise-grade security with local deployment options

AmplifAI vs Lucy by Parami AI

About AmplifAI

About Lucy by Parami AI

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Lucy by Parami AI better for AI meeting notes?

How do AmplifAI and Lucy by Parami AI compare on price?

Can I use both AmplifAI and Lucy by Parami AI?

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