Is AmplifAI or Listen Labs better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Listen Labs is strong for replacing or supplementing surveys with scalable ai-led customer interviews. Both transcribe and summarize meetings.

How do AmplifAI and Listen Labs compare on price?

AmplifAI is custom pricing and Listen Labs is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Listen Labs?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs Listen Labs

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Listen Labs: Enterprise AI customer research platform that recruits participants, runs AI-moderated interviews, and delivers executive-ready insight reports. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Listen Labs when enterprise concept and prototype testing with recruited participants matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Listen Labs

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Listen Labs

Listen Labs is an AI-first customer research platform that automates the qualitative research workflow end to end, from study design and participant recruitment through AI-moderated interviews to insight delivery. Its AI interviewer conducts personalized, in-depth conversations with each participant, asking follow-up questions and understanding context without a human moderator, and the platform supports video, audio, and text formats in 100-plus languages with automatic translation and transcription. Studies can incorporate stimuli such as videos, images, and Figma prototypes, and recruitment draws on a global network of tens of millions of qualified participants, with the option to integrate existing recruitment providers or bring your own audience. Once interviews complete, Listen Labs automatically packages results into executive-ready outputs, surfacing key themes and takeaways, generating personas, and producing highlight reels and slide decks, with turnaround measured in hours rather than the weeks typical of traditional research. The company is venture-backed and reports use by large consumer and technology brands, positioning the platform for enterprises looking to replace or supplement surveys and traditional market research with scalable AI-led interviews. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Replacing or supplementing surveys with scalable AI-led customer interviews
Enterprise concept and prototype testing with recruited participants
Delivering executive-ready insight reports on a fast turnaround

Feature	AmplifAI	Listen Labs
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI interviewer running personalized video, audio, and text interviews
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Global participant recruitment with bring-your-own-audience option
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Stimulus testing with videos, images, and Figma prototypes
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Automated key themes, takeaways, and persona generation
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Executive-ready reports with highlight reels and slide decks
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Support for 100+ languages with translation and transcription

AmplifAI vs Listen Labs

About AmplifAI

About Listen Labs

Pricing comparison

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FAQ

Is AmplifAI or Listen Labs better for AI meeting notes?

How do AmplifAI and Listen Labs compare on price?

Can I use both AmplifAI and Listen Labs?

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