Is AmplifAI or Level AI better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Level AI is strong for automatically scoring and auditing agent calls and chats for quality assurance at scale. Both transcribe and summarize meetings.

How do AmplifAI and Level AI compare on price?

AmplifAI is custom pricing and Level AI is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Level AI?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs Level AI

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Level AI: Level AI is a contact center conversation intelligence platform that transcribes, scores, and analyzes voice and text customer interactions with automated QA and real-time agent assist. This comparison weighs them on pricing, features, and everyday workflow fit.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Level AI when coaching contact center agents using transcript-based insights and real-time call guidance matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Level AI

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Level AI

Level AI is a customer experience platform built for enterprise contact centers that captures, transcribes, and analyzes customer conversations across voice calls, chat, email, and bot interactions. Its proprietary speech-to-text engine, trained on noisy call center audio and fine-tuned to each customer's terminology, converts spoken conversations into searchable transcripts. On top of that transcription layer, Level AI applies semantic intelligence (natural language understanding) rather than keyword matching to detect intent, sentiment, and compliance issues, aiming to monitor 100% of interactions instead of a small sampled fraction. The platform automates quality assurance by scoring conversations against custom scorecards, including open-ended criteria via its QA-GPT feature, and surfaces coaching opportunities. A real-time Agent Assist module suggests next-best actions during live calls, and analytics dashboards extract voice-of-customer insights and dissatisfaction drivers. It is aimed at QA, CX, and operations teams in financial services, healthcare, insurance, and retail. Level AI also offers AI virtual agents for call deflection and screen recording for agent monitoring.

Best suited for

Automatically scoring and auditing agent calls and chats for quality assurance at scale
Coaching contact center agents using transcript-based insights and real-time call guidance
Extracting voice-of-customer and product insights from analyzed customer conversations

Feature	AmplifAI	Level AI
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Speech-to-text transcription of voice calls plus ingestion of chat, email, and bot text across channels
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Semantic conversation intelligence using NLU to detect intent, sentiment, and compliance signals
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Automated quality assurance scoring of 100% of interactions via custom scorecards and QA-GPT
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Real-time Agent Assist that surfaces recommended responses and guidance during live calls
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Analytics dashboards for voice-of-customer insights, dissatisfaction drivers, and root-cause analysis
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Agent screen recording and AI virtual agents for call triage and deflection

AmplifAI vs Level AI

About AmplifAI

About Level AI

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Level AI better for AI meeting notes?

How do AmplifAI and Level AI compare on price?

Can I use both AmplifAI and Level AI?

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