Is AmplifAI or Invoca better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Invoca is strong for marketing teams measuring which campaigns and keywords drive revenue-generating phone calls. Both transcribe and summarize meetings.

How do AmplifAI and Invoca compare on price?

AmplifAI is custom pricing and Invoca is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Invoca?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Invoca

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Invoca: Invoca is an AI conversation intelligence and call tracking platform that records, transcribes, and analyzes inbound phone calls to connect them to marketing and sales outcomes. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Invoca when contact centers analyzing and coaching agents to improve call close rates matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Invoca

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Invoca

Invoca is an enterprise conversation intelligence and call tracking platform built for marketing teams, contact centers, and revenue/engagement teams. Using dynamic number insertion, it attributes inbound phone calls back to the specific campaigns, keywords, and ad interactions that drove them, then layers AI-powered analysis on top of that attribution data. Calls are captured, recorded, and transcribed into searchable text, and Invoca's Signal AI suite analyzes the conversations to surface insights, detect outcomes, and score agent performance against custom KPIs. Its Signal AI Studio lets users build custom no-code AI models that detect the specific moments they care about, such as new leads or appointment confirmations. The platform also separates caller and agent sentiment, integrates with ad platforms, CRMs, and contact center software, and offers voice and SMS AI agents for engaging and routing leads. It is aimed at industries with high-value phone interactions, including automotive, insurance, healthcare, financial services, retail, telecom, and home services.

Best suited for

Marketing teams measuring which campaigns and keywords drive revenue-generating phone calls
Contact centers analyzing and coaching agents to improve call close rates
Revenue teams qualifying, routing, and converting inbound phone leads to sales

Feature	AmplifAI	Invoca
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Call tracking and marketing attribution via dynamic number insertion (DNI)
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Call recording and AI-powered transcription into searchable text
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Signal AI conversation analytics that analyzes calls to detect outcomes and surface insights
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Signal AI Studio for building custom no-code AI models trained on your own calls
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Separate caller and agent sentiment analysis plus agent performance scoring
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Integrations with ad platforms, CRMs, and contact center software

AmplifAI vs Invoca

About AmplifAI

About Invoca

Pricing comparison

Feature table

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Pros & cons

FAQ

Is AmplifAI or Invoca better for AI meeting notes?

How do AmplifAI and Invoca compare on price?

Can I use both AmplifAI and Invoca?

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