Is AmplifAI or InnoCaption better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while InnoCaption is strong for captioning work video meetings on zoom, teams, meet, or webex for hard-of-hearing participants. Both transcribe and summarize meetings.

How do AmplifAI and InnoCaption compare on price?

AmplifAI is custom pricing and InnoCaption is free. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and InnoCaption?

Yes. Many teams run more than one meeting assistant when the workflows are complementary.

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AmplifAI vs InnoCaption

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. InnoCaption: InnoCaption is a real-time call and meeting captioning service for people with hearing loss, providing live captions for phone calls and video conferences via mobile apps and the web. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and InnoCaption when making and receiving captioned phone calls independently matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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InnoCaption

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About InnoCaption

InnoCaption is a captioning service built for deaf and hard-of-hearing users in the United States that displays real-time text of what others say during phone calls and video meetings. Users speak with their own voice and read captions generated either by live human stenographers or by automated speech recognition, switching between the two as needed. The mobile apps run on iOS and Android phones and tablets, and InnoCaption Web brings captioning to a browser. For virtual meetings, the InnoCaption Bot can join Zoom, Google Meet, Microsoft Teams, and Webex calls from a pasted meeting link, showing live captions with speaker identification; a dial-in method is also supported. Past call and meeting transcripts are saved and can be reviewed, emailed, or shared via a live-caption link that others open in any browser without logging in. The service is FCC-certified and funded through the federal Telecommunications Relay Services Fund. It is aimed at individuals with hearing loss who need accessible phone and meeting communication.

Best suited for

Captioning work video meetings on Zoom, Teams, Meet, or Webex for hard-of-hearing participants
Making and receiving captioned phone calls independently
Reviewing or sharing transcripts of past calls and meetings

Feature	AmplifAI	InnoCaption
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Real-time captioning of phone calls and video meetings
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Choice of live human stenographers or automated speech recognition
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	InnoCaption Bot joins Zoom, Google Meet, Microsoft Teams, and Webex with speaker identification
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	InnoCaption Web for captioning calls and meetings in a browser
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Saved call and meeting transcripts that can be reviewed or emailed
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Shareable live-caption link viewable in any browser without login

AmplifAI vs InnoCaption

About AmplifAI

About InnoCaption

Pricing comparison

Feature table

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FAQ

Is AmplifAI or InnoCaption better for AI meeting notes?

How do AmplifAI and InnoCaption compare on price?

Can I use both AmplifAI and InnoCaption?

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