Is AmplifAI or Grain better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Grain is strong for sales and customer success teams capturing call insights synced to a crm. Both transcribe and summarize meetings.

How do AmplifAI and Grain compare on price?

AmplifAI is custom pricing and Grain is from $15/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Grain?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Grain

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Grain: Grain is an AI notetaker and conversation intelligence platform that records, transcribes, and summarizes video calls and Slack huddles, with or without meeting bots. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Grain when recording and summarizing client or team meetings for action items matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

Details Visit

Grain

$15/mo

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Grain

Grain is an AI meeting assistant and conversation intelligence platform that automatically records, transcribes, and summarizes meetings, generating AI notes, action items, and shareable video clips. It supports Zoom, Google Meet, and Microsoft Teams (plus Slack huddles), and can capture audio without a meeting bot via bot-free desktop capture, or join calls with a recording bot. Transcription covers 100+ languages. On higher tiers, Grain syncs meeting notes and insights to CRMs including HubSpot and Salesforce, making it useful for sales and customer success teams tracking deal conversations. The Business tier also adds AI coaching, custom AI follow-up emails, trackers, and team interaction metrics. The Free plan includes unlimited meetings with a 45-minute recording limit, AI notes and action items, 30-day meeting history, and unlimited free viewer seats; paid seats unlock unlimited meeting duration, history, and uploads.

Best suited for

Sales and customer success teams capturing call insights synced to a CRM
Recording and summarizing client or team meetings for action items
Creating shareable video clips and highlight reels from calls
Coaching reps using AI feedback on recorded conversations
Product, design, and UX research interviews and analysis

Feature	AmplifAI	Grain
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	AI meeting notes & action items
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Multi-language transcription (100+ languages)
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Shareable video clips & highlight reels
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	CRM sync (HubSpot & Salesforce)
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Bot-free desktop capture
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	AI meeting notes & action items

AmplifAI vs Grain

About AmplifAI

About Grain

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Grain better for AI meeting notes?

How do AmplifAI and Grain compare on price?

Can I use both AmplifAI and Grain?

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