Is AmplifAI or Gladia better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Gladia is strong for powering a custom ai meeting assistant or note-taker. Both transcribe and summarize meetings.

How do AmplifAI and Gladia compare on price?

AmplifAI is custom pricing and Gladia is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Gladia?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Gladia

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Gladia: Developer-focused speech-to-text API with real-time and async transcription, diarization, and meeting-bot integrations. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Gladia when adding live captions and transcripts to video-conferencing products matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Gladia

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Gladia

Gladia is a speech-to-text API built for developers and product teams who want to embed transcription and audio intelligence into their own applications, including meeting assistants and note-taking tools. It offers both asynchronous transcription of pre-recorded audio and video files and a real-time streaming engine over WebSocket that returns results with low latency, making it suitable for live meetings and calls. The platform handles a wide range of languages with automatic language detection and code-switching, so it can follow conversations where participants switch languages mid-call. For meeting use cases, Gladia provides speaker diarization to label who said what, word-level timestamps, custom vocabulary, and audio-intelligence features such as summarization, sentiment analysis, and action-item extraction. It also offers meeting-bot integration that can join Zoom, Google Meet, and Microsoft Teams sessions to capture audio. Gladia positions itself as infrastructure rather than an end-user product, so companies typically use it to power their own transcription, captioning, or conversation-analytics features while relying on Gladia's compliance posture for data handling. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Powering a custom AI meeting assistant or note-taker
Adding live captions and transcripts to video-conferencing products
Building multilingual conversation analytics for calls and meetings

Feature	AmplifAI	Gladia
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Real-time streaming transcription over WebSocket with low latency
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Asynchronous transcription for pre-recorded audio and video files
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Speaker diarization with word-level timestamps
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Multilingual transcription with automatic language detection and code-switching
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Audio intelligence: summaries, sentiment analysis, and action-item extraction
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Meeting-bot integration for Zoom, Google Meet, and Microsoft Teams

AmplifAI vs Gladia

About AmplifAI

About Gladia

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Gladia better for AI meeting notes?

How do AmplifAI and Gladia compare on price?

Can I use both AmplifAI and Gladia?

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