Is AmplifAI or Fireflies better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Fireflies is strong for sales call capture and crm logging. Both transcribe and summarize meetings.

How do AmplifAI and Fireflies compare on price?

AmplifAI is custom pricing and Fireflies is from $18/mo. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Fireflies?

Often yes: teams combine tools when one handles capture and another handles analysis.

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AmplifAI vs Fireflies

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Fireflies: AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Google Meet, Microsoft Teams, and Webex, with the AskFred AI chat and native CRM sync. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Fireflies when recruiting and interview notes matters most. Run both through a week of actual calls to see which suits your workflow.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Fireflies

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Fireflies

Fireflies.ai joins video calls to record and transcribe meetings, then generates AI summaries, action items, and fully searchable notes. Its AskFred assistant lets you query past meetings in natural language ("what did we decide about pricing?"), while conversation-intelligence features add topic trackers, talk-time, and sentiment analytics. Fireflies works across Zoom, Google Meet, Microsoft Teams, and Webex, transcribes in a wide range of languages, and integrates natively with CRMs such as Salesforce and HubSpot plus Slack, Notion, Asana, and Zapier. A free plan covers limited transcription and AI credits for individuals; paid tiers raise transcription and storage limits and unlock team conversation analytics, making it a strong fit for sales, recruiting, and customer-research teams that live in their CRM.

Best suited for

Sales call capture and CRM logging
Recruiting and interview notes
Team meeting summaries and action items
Customer-research synthesis with search

Feature	AmplifAI	Fireflies
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Meeting transcription
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	AI summaries
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AskFred AI chat
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	CRM sync
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Conversation intelligence
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Meeting transcription

AmplifAI vs Fireflies

About AmplifAI

About Fireflies

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Fireflies better for AI meeting notes?

How do AmplifAI and Fireflies compare on price?

Can I use both AmplifAI and Fireflies?

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