Is AmplifAI or Convin better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Convin is strong for automating quality assurance across all contact-center interactions. Both transcribe and summarize meetings.

How do AmplifAI and Convin compare on price?

AmplifAI is custom pricing and Convin is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Convin?

Sure. Running both makes sense when their strengths don't overlap and the budget allows.

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AmplifAI vs Convin

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Convin when coaching agents with real-time cues and post-call scoring matters most. Test each on your own meetings; the right choice tends to become obvious quickly.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Convin

Custom

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Convin

Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Automating quality assurance across all contact-center interactions
Coaching agents with real-time cues and post-call scoring
Surfacing customer objections, sentiment, and pricing feedback at scale

Feature	AmplifAI	Convin
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automatic recording and transcription of calls, chats, and emails
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	AI call scoring for quality, sentiment, and compliance
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	Real-time agent coaching cues and live assistance
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Searchable conversation library with buying-signal and objection detection
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Role-based dashboards for agents, managers, and leaders
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Automatic recording and transcription of calls, chats, and emails

AmplifAI vs Convin

About AmplifAI

About Convin

Pricing comparison

Feature table

Best for

Pros & cons

FAQ

Is AmplifAI or Convin better for AI meeting notes?

How do AmplifAI and Convin compare on price?

Can I use both AmplifAI and Convin?

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