Is AmplifAI or Condens better for AI meeting notes?

It depends on your workflow. AmplifAI is strong for automating quality assurance by transcribing and scoring customer service calls at scale, while Condens is strong for transcribing and tagging user interview recordings. Both transcribe and summarize meetings.

How do AmplifAI and Condens compare on price?

AmplifAI is custom pricing and Condens is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both AmplifAI and Condens?

You can — some teams pair them when each covers a different part of the meeting workflow.

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AmplifAI vs Condens

AmplifAI: AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence. Condens: UX research platform for storing, transcribing, tagging, and analyzing user interviews in a searchable, collaborative repository. Below, they line up on price, capture method, and how each fits a real meeting stack.

How Hosiqo compares and tests tools

Final recommendation

Shortlist AmplifAI when automating quality assurance by transcribing and scoring customer service calls at scale matters most, and Condens when collaboratively analyzing qualitative data in real time matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.

AmplifAI

CustomAI Meeting Assistants

AmplifAI is an AI-powered contact center platform that transcribes and analyzes customer conversations across voice, chat, and messaging to automate quality assurance, coaching, and CX intelligence.

Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metricsAutomated QA scoring conversations across channels and triggering tailored coachingConversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals

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Condens

About AmplifAI

AmplifAI is a contact center performance and customer-experience platform that unifies data across voice, chat, email, social, CRM, and workforce systems into a single source of truth. Its conversational intelligence layer captures call recordings and uses speech-to-text to transcribe conversations, then analyzes them for sentiment, intent, call reasons, themes, and behavioral signals. Rather than sampling a small percentage of interactions, its Automated QA evaluates conversations across channels and connects findings directly to coaching workflows. An "Ask Your Transcripts" feature provides a natural-language interface for querying call transcripts, QA scores, and CX metrics on demand, while real-time transcription, sentiment, and next-best-action guidance support agents during live interactions, including auto-summarized notes and dispositions. The platform is built for contact center teams—agents, team leaders, quality analysts, and CX leadership—across industries such as retail, financial services, healthcare, BPOs, and communications. It rounds out its offering with role-based performance dashboards, predictive NPS, root-cause analysis, gamification, and recognition tools to drive measurable performance improvements.

Best suited for

Automating quality assurance by transcribing and scoring customer service calls at scale
Surfacing customer sentiment, intent, and root-cause insights from conversation transcripts
Delivering data-driven, conversation-based coaching to agents and team leaders

About Condens

Condens is a user research platform that helps research teams store, analyze, share, and scale customer data in one collaborative hub. It supports importing recordings, notes, and user feedback, and provides automated multilingual transcription with AI-powered speaker recognition and automated captions. For analysis, Condens offers a split-screen interface that lets researchers review raw data and tag it simultaneously, along with AI-driven pattern identification across datasets and quick generation of evidence-backed findings. All research lives in a searchable, centralized repository with cross-project insight discovery, filtering, and role-based access control for managing confidential data. Condens emphasizes real-time collaboration, allowing multiple team members to build, edit, and tag data together, and integrates with tools such as Slack, Teams, Figma, and Miro, plus whiteboard functionality for interactive sessions. Additional AI capabilities include automated bookmarking, summarization, and pattern detection across multiple studies. Positioned as a lean, practical tool for researchers who want to move quickly, Condens aims to streamline the path from interview transcripts to shareable insights without the overhead of heavier enterprise systems. Pricing varies by plan. Check the official website for current pricing.

Best suited for

Transcribing and tagging user interview recordings
Collaboratively analyzing qualitative data in real time
Maintaining a searchable cross-project research repository

Feature	AmplifAI	Condens
Core capability	Speech-to-text transcription of voice calls plus analysis of chat and messaging conversations	Automated multilingual transcription with speaker recognition and captions
Standout feature	Conversational intelligence surfacing sentiment, intent, call reasons, and behavioral signals	Split-screen interface for simultaneous data review and tagging
Team usage	Ask Your Transcripts: natural-language Q&A across call transcripts, QA data, and CX metrics	AI-driven pattern identification across datasets
Integrations	Automated QA scoring conversations across channels and triggering tailored coaching	Searchable centralized repository with cross-project discovery
Languages & capture	Real-time transcription, sentiment, and next-best-action guidance with auto-summarized after-call notes	Real-time collaborative analysis and tagging
Best-fit workflow	Unified data integration across voice, chat, CRM, surveys, and workforce systems with role-based performance dashboards	Integrations with Slack, Teams, Figma, and Miro plus whiteboards

AmplifAI vs Condens

About AmplifAI

About Condens

Pricing comparison

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FAQ

Is AmplifAI or Condens better for AI meeting notes?

How do AmplifAI and Condens compare on price?

Can I use both AmplifAI and Condens?

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